Sainsbury's
Customer and Trading Manager - Online
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Store Management Leadership Role: Online Operations Manager
About the Role
Leading in our stores isn’t just about oversight—it’s about driving excellence. Our management teams act as the catalyst for success, blending bold leadership with a passion for service to create a positive impact on both colleagues and customers. Whether ensuring product availability, maintaining top-notch safety standards, or delivering seamless day-to-day operations, these leaders roll up their sleeves to turn ambition into action.
This mindset inspires colleagues to excel, making work more fulfilling, while elevating customer experiences to new heights—ensuring every visit through our doors is memorable.
Our Online Operations Manager operates at the core of this mission, orchestrating the store’s online fulfilment capabilities to enhance and refine customer satisfaction across in-store and online service delivery.
Key Responsibilities
- Lead Online Operations & Delivery Team: Plan and manage scheduling for an online picking and delivery team with a focus on operational efficiency and seamless workflows. Coordinate with fulfilment timelines, ensuring deliveries (typically 04:00–08:00) meet service standards.
- Team Leadership & Coaching: Act as a visible leader, consistently engaging, motivating, and coaching a diverse team of shoppers and drivers to deliver exceptional performance. Foster a culture of camaraderie and accountability.
- Collaborative Store Management: Work closely with peers to ensure a unified customer experience throughout the store—bridging gaps between in-store and online service delivery.
- People & Performance: Manage team performance, conduct performance reviews, handle disciplinary matters, payroll accuracy, and scheduling.
- Operational Responsibility: Demonstrate strong leadership in other operational roles when required—acting independently when senior management is unavailable.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Attributes of a Great Online Manager
The ideal candidate thrives in a dynamic, people-facing environment, balancing leadership with hands-on operational acumen. Key traits include:
- Hands-on line management experience, particularly in fast-paced roles.
- A commitment to customer service excellence, with a demonstrated ability to coach others in delivering elevated experiences.
- Proficiency in driving measurable success via KPIs and performance metrics.
- Proven experience in handling employee relations, including lawful conduct, misconduct, or performance issues.
- Ability to take the lead on operational decisions, especially when senior support is unavailable.
Essential Criteria
To be considered for this role, success in the following areas is crucial:
- A track record of coaching colleagues to deliver exceptional customer service.
- Experience leading teams in fast-paced, high-visibility environments, including driving sales targets, compliance, and operational efficiency.
- Robust operational leadership, with the ability to take autonomy in store management when acting as the stores’ operational spine.
- Demonstrable success in exceeding KPIs—be they customer satisfaction scores, availability quotas, sales growth, or colleague engagement.
- Practical experience in managing employee relations, including performance management, absence management, disciplinary action, or support proceedings.
Why Join Us
We go beyond a salary when it comes to recognising dedication and hard work. Our offers include:
Great Rewards & Perks
💰 Competitive Salary: Aligned with your experience, store complexity, and location.
- Discount Scheme: Enrolled after four weeks, granting:
- 10% off at Sainsbury’s, Argos, Tu & Habitat.
- 15% off (every Friday & Saturday) on core retails at Sainsbury’s. 🏆 Annual Bonus tied to store performance and individual outcomes. 🍽 Unlimited Free Food & Hot Drinks in-store during shifts.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
📅 35 Days’ Holiday (including 3-day extra well-being days) plus generous maternity/paternity policies. 💼 Pension Scheme: Employer contributes 4–7.5% of salary. 📈 Share Ownership: Join our employee share scheme with discounted investment rates. 🔄 Wellbeing Support: Access to counselling, legal advice, and financial coaching. 🚲 Cycle to Work: Tax-efficient bike leasing programme. 🔹 Special Offers: Discounted gym memberships, dining, holidays, and premium retail vouchers.
An Inclusive Culture, Built Together
We pride ourselves on being a truly inclusive retailer that celebrates diversity and fosters environments where everyone can thrive.
Support for Colleagues: Enhancements to discretionary leave for balancing family responsibilities, reduced work practices for carers, exceptional support networks, and equitable representation policies. Growth Accelerator: alcance robust pathways to professional development—mentorship, upskilling, and career progression. Community Initiatives: Cultural celebration events that honour differing backgrounds, fostering mutual respect. Accessibility & Adjustment Support: Should reasonable adjustments be required during the application or interview stages, please inform us early. We will support your needs.
Join us in creating an unmatched impact on those we serve—your success and efforts matter more than ever.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills