Sainsbury's
Customer and Trading Manager - Online
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Customer and Trading Manager - Online
Online Team Manager
Leading in our stores:
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it's perfecting product availability, maintaining safety standards, or delivering seamless daily operations, these leaders are hands-on, sleeves-rolled-up changemakers. Their impact? A more rewarding work experience for colleagues and an unmatched customer experience for every shopper who walks through our doors.
What You’ll Be Doing
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Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
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Act as a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
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Collaborate with other managers to ensure the overall success of the store’s shopping experience.
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Manage performance, conduct disciplinaries, and ensure accurate scheduling and payroll—all crucial aspects of people management.
Note: Online teams work early mornings (typically 04:00–08:00) picking items for deliveries.
What Makes a Great Online Manager
- Previous experience in line management in a fast-paced, operational environment.
- Exceptional customer service with the ability to coach colleagues to deliver the same.
- Ability to drive KPIs or performance indicators.
- Skills to handle disciplinaries, performance reviews, and employee relations.
- Operational resilience—able to lead effectively without relying on higher-up support.
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Essential Criteria
✔ A proven track record of exceeding customer service standards and coaching others to do the same. ✔ Experience leading a team in a fast-paced, customer-facing environment—showcasing motivation, performance drive, and operational reliability. ✔ Demonstrated operational leadership, including managing store operations independently when senior managers are absent. ✔ Success in meeting or exceeding KPIs, whether in sales, product availability, customer satisfaction, or colleague engagement. ✔ Experience managing employee relations, including performance reviews and absence management.
Why Join Us?
Salaries will vary based on experience, store size, complexity, and location. Alongside competitive pay, we offer an outstanding benefits package, including:
🔹 Discount card: 10% off shopping at Sainsbury’s, Argos, Tu & Habitat after four weeks of employment. 15% off Sainsbury’s products every Friday and Saturday.
🔹 Annual bonus scheme tied to both company and personal performance.
🔹 Free food and hot drinks for all colleagues across our stores.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🔹 Generous holiday allowance, paid maternity/paternity leave, and flexible leave for families.
🔹 Pension contribution matching (4–7.5%).
🔹 Sainsbury’s Share Scheme—grow your savings at discounted rates.
🔹 Wellbeing support including access to counselling, legal, and financial advice.
🔹 Colleague networks providing mentorship and opportunities for professional growth.
🔹 Cycle to Work Scheme—rent a new bike or equipment tax-free.
🔹 Exclusive discounts on gym memberships, dining out, holidays, vouchers, and more.
An Inclusive Place to Work and Shop
We are committed to being a truly inclusive retailer, where every colleague thrives and every customer feels welcome. To support this:
🟢 We offer enhanced discretionary leave for families and carers. 🟢 Provide resources and support to help colleagues and teams succeed. 🟢 Enhance diverse representation through internal colleague networks. 🟢 Proudly offer development opportunities, including mentorship, training, and career progression. 🟢 Celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
Visit [here] to learn more about our inclusivity commitment.
Need reasonable adjustments during application or interviews? Let us know—we’re happy to accommodate!
Purpose-driven. People-first.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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