Sainsbury's
Customer and Trading Manager - Online
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Customer and Trading Manager - Online
Online Store Manager – Leading Our Stores
Our management teams don’t just run stores—they’re the driving force behind our success. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they lead by example. Their impact? A more rewarding experience for colleagues and an unmatched shopping experience for every customer.
What You’ll Be Doing
- Plan and orchestrate the online picking and delivery service to ensure its success while coordinating in-store operations.
- Take a visible leadership role, engaging and coaching large teams of shoppers and drivers to deliver a smooth, safe, and efficient shopping experience—for online and in-store customers.
- Collaborate with other store managers to maintain excellence across all aspects of the shopping journey.
- People management is key to your role:
- Oversee performance and capability, including conducting disciplinaries and ensuring scheduling/pay accuracy.
Note: Online teams operate early mornings, typically picking items from 04:00–08:00 for deliveries.
What Makes a Great Online Manager?
- Proven line management experience in a fast-paced, operational environment.
- A commitment to brilliant customer service, with the ability to coach and inspire teams to deliver the same.
- Strong track record of meeting and exceeding KPIs, alongside performance indicators.
- Experience handling employee relations, including disciplinary or performance concerns.
- Ability to lead operations independently when senior management is absent.
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Essential Criteria
✔ Demonstrates excellent customer service and coaches colleagues effectively. ✔ Has experience leading teams in fast-paced, customer-facing environments, driving motivation and performance. ✔ Shows operational leadership by stepping in to manage store operations when necessary. ✔ Delivers measurable results—exceeding KPIs (e.g., sales, customer satisfaction, colleague engagement). ✔ Manages employee relations, including performance issues and absence.
Working for Us: Rewards & Benefits
Your salary will be competitive, based on experience, store size, complexity, and location.
Job Perks Include:
- Discount card:
- 10% off grocery shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks.
- Increases to 15% off at Sainsbury’s every Friday and Saturday.
- Annual bonus scheme, tied to business and individual performance.
- Free refreshments: Hot drinks and meals provided in-store for all colleagues.
- Generous holiday entitlement, plus maternity and paternity leave.
- Pension scheme: Sainsbury’s contributes 4–7.5% of your salary to your pension.
- Sainsbury’s Share Scheme – invest in shares at a discounted rate.
- Wellbeing support:
- Access to emotional support, counselling, legal and financial advice.
- Colleague networks: Connect with peers to grow professionally and find mentorship.
- Cycle to Work Scheme: Hire a new bike and gear with tax and National Insurance savings.
- Special offers: Discounted gym memberships, restaurant deals, holidays and retail vouchers.
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An Inclusive Place to Work & Shop
We are dedicated to being a truly inclusive retailer, where:
- Every colleague can achieve their full potential.
- Every customer feels welcome and valued.
Supporting Inclusivity:
- Enhanced discretionary leave for family responsibilities and carers.
- Resources to help colleagues understand their roles better and support their teams.
- Internal colleague networks to ensure true representation, breaking down barriers.
- Commission-range opportunities include:
- Mentorship, training, and career progression pathways.
- Celebrations of diversity through ** initiatives and events**, fostering a culture of inclusion and respect.
Should you require reasonable adjustments during recruitment or interviews, please let us know—we’re committed to supporting you.
(For more on our inclusivity efforts, visit our dedicated page.)
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