Sainsbury's
Customer and Trading Manager - Online
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Online Retail Team Manager
Leading in our stores
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they thrive with sleeves rolled up, making powerful actions that shape our purpose—enriching work for colleagues and elevating the shopping experience for every customer.
What you’ll be doing
- Plan and orchestrate the delivery of an online picking and delivery team to ensure success of the in-store online service.
- Act as a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for both online and in-store customers.
- Collaborate with other managers to ensure the overall store shopping experience thrives.
- Manage people effectively:
- Oversee performance and capability.
- Conduct disciplinaries as needed.
- Ensure scheduling and pay accuracy.
The online teams operate early mornings (04:00–08:00) for picking and delivery services.
What makes a great online manager
- Previous line management experience in a fast-paced, operational environment.
- Excellent customer service—and the ability to coach teams to deliver the same.
- Meets KPIs or other performance indicators consistently.
- Can handle disciplinaries, performance issues, or employee relations with dignity and competence.
- Leads operations with confidence and the ability to act decisively when senior management is absent.
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Essential Criteria
- Proven experience in delivering brilliant customer service and coaching colleagues to excel.
- Demonstrated ability to lead a team within a fast-paced, customer-facing environment, driving performance, engagement and operational smoothness.
- Operational leadership skills, including the capacity to take full responsibility for store operations when senior roles are unavailable.
- Measurable success in meeting or exceeding KPIs, such as:
- Sales growth
- Product availability
- Customer satisfaction scores
- Colleague engagement metrics
- Experience in managing employee relations issues, including performance, absence, and disciplinary matters.
Working for Sainsbury’s has great rewards
Your salary will be tailored to your experience, store size, complexity, and location. Alongside competitive pay, we offer:
- Discount card:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks of service.
- 15% discount every Friday and Saturday at Sainsbury’s.
- Annual bonus scheme, based on collective and individual performance.
- Free food and hot drinks provided in all stores.
- Generous holiday entitlement, including maternity/paternity leave commitments.
- Pension contribution: We’ll match 4–7.5% of your contributions.
- Sainsbury’s share scheme: Discounted rate investment opportunities.
- Wellbeing support: Access to emotional coaching, counselling, legal, and financial advice.
- Colleague networks: Connect with peers to fulfill your potential in a supportive community.
- Cycle to Work scheme: Save on tax and NI while hiring a new bike and cycling gear.
- A range of special offers, including discounts on gym memberships, restaurants, holidays, and retail vouchers.
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An inclusive place to work and shop
Sainsbury’s is dedicated to being a truly inclusive retailer, where:
- Every colleague achieves their full potential.
- Every customer feels welcomed and valued.
Support for all
Our colleagues enjoy enhanced discretionary leave policies and carer support. We provide resources, mentorship and training to ensure effective role performance and team cohesion. Our colleague networks actively promote true representation, addressing barriers faced in the workplace.
Diversity & development
- Mentorship and development opportunities, including career progression pathways.
- Training programs to foster growth and skills enhancement.
- Initiatives and events celebrating diversity and promoting a culture of inclusion and respect.
Reasonable adjustments
"Should you require adjustments during the application or interview process, we’re here to support you. Please let us know."
For more details on our commitment to inclusivity, explore [Sainsbury’s Inclusion Page here].
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