Sainsbury's
Customer and Trading Manager - Online
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Online Store Manager – Driving Operational Excellence in Retail
Leading in Our Stores: The Power of Store Leadership
Our management teams transform stores into thriving hubs—where pioneers with bold leadership, service-driven passion, and opportunity-spotter mindset empower their teams to set new standards. They champion availability, safety, and seamless daily operations, ensuring work feels rewarding for colleagues and every transaction becomes an exceptional experience for customers. This is how purpose manifests in every interaction, one decisive action at a time.
Core Responsibilities: Orchestrating Success
Plan and execute the online picking and delivery service, guaranteeing flawless fulfilment of online orders within the store. Leading with presence, you’ll:
- Engage and coach large teams of shoppers and drivers, fostering a safe, seamless experience for all shoppers (online and in-store).
- Collaborate cross-functionally with fellow managers to uphold the store’s exemplary shopping experience.
- Lead in employee relations, covering performance management, disciplinary processes, and accurate payroll scheduling.
Note: Online teams operate early morning shifts, primarily picking items for deliveries between 04:00–08:00.
What Defines a Standout Online Manager?
- Operational leaders: Veterans of fast-paced environments, capable of operating independently or taking charge without senior oversight.
- Customer service visionaries: Harnessing their passion for excellent service to mentor and grow teams.
- KPI-driven performers: Known for meeting or exceeding performance metrics.
- Confident people managers: Well-equipped to address disciplinary matters, performance gaps, and engagement hurdles.
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Must-Have Criteria
✅ Unmatched customer service legacy—Your track record of stellar service extends to mentoring colleagues. ✅ Proven team exponent in fast-paced, customer-centric roles: Proven ability to inspire teams, drive performance, and stabilise operations. ✅ Operational self-reliance—Let go for functions (e.g., staff operations) when needed and still ensure no-shows or gaps. ✅ Impact through metrics—A history of surpassing KPIs (sales, availability, satisfaction, engagement). ✅ Disciplinary assurance—Have managed performance and absence issues, upholding fair and professional workplaces.
Still See Yourself in This Role? Here’s What We Offer
Salaries reflect your experience, store size, complexity, and location. Add to that an industry-leading benefits package:
- Discount card: ✔ 10% off all purchases at Sainsbury’s, Argos, Tu and Habitat (after 4 weeks). ✔ 15% back on Sainsbury’s every Friday and Saturday.
- Annual bonus: Performance-driven—ours and yours.
- Onsite comforts: ✔ Free food and hot drinks for colleagues daily. ✔ Generous holiday entitlement & unwavering support through maternity/paternity leave.
- Wage boost: ✔ Pension match of 4%–7.5% of your contributions. ✔ Sainsbury’s Share Buy Scheme—discounted investment opportunities.
- Wellbeing support: ✔ Access to counselling, legal/advisory, and emotional support.
- Growth & community: ✔ Colleague networks fostering connections and career progression. ✔ Innovative development—mentorship, training programmes, and clear career paths. ✔ Cycle to Work scheme: Earn a new bike tax-free.
- Deals you’ll love: ✔ Gym discounts, dining offers, holidays, retail vouchers, and more.
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An Inclusive Culture: Shop with Us, Thrive Together
We’re building a truly inclusive family—where every colleague thrives, and every visitor feels valued. Commitment to inclusion is action-backed:
- Enhanced discretionary leave: Support for colleagues with caring responsibilities.
- Colleague resources: Training tools to understand roles effectively.
- Industry-wide networks: Intentionally curate quotas, representation, and equitable opportunities.
- Diversity & celebration: Initiatives and events honouring a spectrum of backgrounds.
- Flexibility champions: Privelgaise support for reasonable adjustments for applications/interviews.
For more insight into our innovative culture, see our inclusivity page.
You belong here. Apply today—let’s create success stories in every store.
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