Sainsbury's
Customer and Trading Manager - Online
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Customer and Trading Manager - Online
Online Picking & Delivery Team Manager
Describing the Role
You’ll be responsible for:
- Planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Serving as a visible, inspirational leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for online and in-store customers.
- Collaborating with other managers to uphold the overall shopping experience across the store.
- Overseeing people management, including:
- Managing team performance and capability
- Conducting disciplinaries
- Ensuring accurate scheduling and payroll
Key Working Hours: Online teams operate early mornings, typically 04:00 – 08:00, picking and preparing items for delivery.
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What Makes a Great Online Manager?
The ideal candidate will demonstrate:
- Previous line management experience in fast-paced, operational environments.
- A commitment to brilliant customer service, with the ability to coach teams to deliver consistent excellence.
- Strong performance focus, with a track record of meeting or exceeding KPIs and performance indicators.
- Proficiency in managing disciplinaries, performance issues, and employee relations ethically and effectively.
- Confidence in operational leadership, including the ability to run operations independently when senior managers are absent.
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Essential Criteria
To succeed in this role, you must have:
- A proven track record of delivering exceptional customer service and inspiring colleagues to do the same.
- Experience leading teams in fast-paced, customer-facing environments, with performance motivation and smooth operations management.
- Demonstrated operational leadership, including handling store operations independently when required.
- Measurable success in meeting or exceeding KPIs—be it in sales, operational availability, customer satisfaction, or colleague engagement.
- Experience in managing employee relations, including performance, absence, and disciplinary issues.
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