Sainsbury's
Customer and Trading Manager - Online
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Customer and Trading Manager - Online
Online Manager – Leading Our Store Operations
Leading in Our Stores
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they are hands-on, sleeves-rolled-up changemakers.
The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What You’ll Be Doing
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for both online and in-store customers
- Collaborate with other managers to ensure the overall success of the store’s shopping experience
- Handle people management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy
Our online teams work early mornings (typically 04:00 – 08:00) to pick items for deliveries.
What Makes a Great Online Manager
The ideal candidate should have:
- Previous line management responsibilities in a fast-paced, operational environment
- A commitment to providing brilliant customer service and coaching teams to do the same
- Strong ability to deliver KPIs or other performance indicators
- Experience managing disciplinaries, performance issues, or employee relations matters
- Proven ability to lead operations independently when senior management is unavailable
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Essential Criteria
- A track record of delivering brilliant customer service and coaching colleagues effectively
- Experience leading a team in a fast-paced, customer-facing environment, including motivating others, driving performance, and maintaining smooth operations
- Demonstrated operational leadership experience, including taking responsibility for store operations when senior managers are absent
- A proven ability to meet or exceed KPIs—whether in sales, product availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management
Working for Us: Great Rewards
Your salary will depend on your experience, as well as the store size, complexity, and location. Alongside this, we offer an extensive benefits package for managers, including:
- Discount card: 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks (15% discount every Friday and Saturday at Sainsbury’s)
- Annual bonus scheme tied to our performance—and yours
- Free food and hot drinks provided for all colleagues in-store
- Generous holiday entitlement, along with maternity and paternity leave
- Pension match: We contribute 4–7.5% of your pension contributions
- Sainsbury’s Share Scheme: Build up an investment at discounted rates
- Wellbeing support, including emotional support, counselling, legal, and financial advice
- Colleague networks to connect with like-minded individuals, helping you fulfil your potential
- Cycle to Work Scheme: Get a new bike and cycling equipment tax-free
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more
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An Inclusive Place to Work and Shop
We are committed to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.
To support this commitment:
- Our colleagues may be entitled to a range of enhanced discretionary leave for families
- Carer support is available for eligible colleagues
- Resources are provided to help colleagues understand and support their roles and teams effectively
- Internal colleague networks ensure true representation, help identify and remove barriers, and promote inclusion
- We offer developments opportunities, including mentorship, training, and career progression pathways
- Initiatives and events celebrate diversity, fostering a culture of inclusion and respect
If you would like to learn more about our inclusivity commitment, visit [insert link].
Would you like assistance during the application or interview process? Please let us know any reasonable adjustments required, and we will seek to support you.
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