Sainsbury's
Customer and Trading Manager - Small Supermarket
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Store Manager
About the Role
Our management teams don’t just run stores—they drive our business. With bold leadership, passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers.
Whether it's ensuring product availability, maintaining safety standards or delivering seamless daily operations, store managers are hands-on, sleeves-rolled-up changemakers. Their impact transforms work into a rewarding experience for colleagues and turns shopping into a next-level experience for every customer who walks through our doors.
This is how we bring our purpose to life—one powerful action at a time.
Responsibilities
- Work closely with a small team of managers to ensure the store runs "like clockwork" every day
- Take full responsibility for daily store operations, often being the only manager on-site with sole accountability for the entire shop
- Collaborate with teams to complete all tasks, ensuring efficient and safe customer service
- Manage people and operations, including:
- Conducting performance reviews and disciplinaries
- Ensuring accurate scheduling and payroll
- Assisting nearby stores when needed (in store networks)
Role Requirements
What Makes a Great Customer & Trading Manager?
- Previous line management responsibilities in a fast-paced, operational environment
- Exceptional customer service provider who coaches teams to match this standard
- Ability to meet KPIs or other performance metrics consistently
- Experience handling:
- Disciplinaries
- Performance issues
- Other employee relations matters
- Unwavering operational leadership—capable of running the store independently if senior managers are absent
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Essential Criteria
- A proven track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience leading teams in a fast-paced, customer-facing environment, including:
- Motivating teams
- Driving performance
- Ensuring smooth operations
- Operational leadership skills, including taking full responsibility for store operations when senior managers are unavailable
- Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement)
- Ability to manage employee relations, including:
- Performance issues
- Absence management
Benefits & Rewards
At Sainsbury’s, we reward employees with an exceptional package, tailored to experience, store specifics and location.
Compensation
Salary ranges depend on experience, store size, complexity, and location.
Other Perks Include:
- 10% discount on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks → Increases to 15% discount on Sainsbury’s every Friday/Saturday
- Annual bonus scheme tied to company and personal performance
- Free food and hot drinks for colleagues in-store
- Generous holiday benefits, including maternity/paternity leave
- Pension contribution: 4–7.5% of your contribution matched by the company
- Sainsbury’s Share Scheme for discounted investment opportunities
- Wellbeing support, including access to:
- Emotional/counselling support
- Legal advice
- Financial guidance
- Delegate networks connecting colleagues with shared interests for growth and potential
- Cycle to Work scheme—hire a new bike while saving on taxes and National Insurance
- Special offers on gym memberships, restaurants, holidays, vouchers, and more
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Inclusion and Culture
Sainsbury’s is an inclusive retailer, committed to helping every colleague achieve their full potential and ensuring every customer ** feels welcome**.
Support
- Enhanced discretionary leave for carers and families
- Resources to support colleagues and teams effectively
- Affinity networks that advance representation across the business
- Career development opportunities, including:
- Mentoring
- Training programs
- Clear career progression pathways
- Diversity initiatives (events, celebrations) promoting a culture of inclusion
Respect for reasonability Should you require adjustments for application or interview needs, please let us know—we will make every effort to accommodate you.
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