Sainsbury's
Customer and Trading Manager - Small Supermarket
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Customer & Trading Manager – Sainsbury’s
Leading in our stores
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it’s product availability, safety standards, or seamless daily operations, they roll up their sleeves and drive meaningful change.
Working at Sainsbury’s means turning everyday work into something extraordinary—work becomes more rewarding for colleagues, and shopping becomes a next-level experience for every customer. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
- Working closely with a small team of managers to ensure the store runs smoothly every day.
- Taking responsibility for the day-to-day running of the store, often being the only manager on site with full accountability.
- Supporting a team in completing all tasks while ensuring customers are served efficiently and safely.
- Managing people, including performance, capability, disciplinaries, scheduling, and payroll accuracy.
- Assisting neighbouring stores when needed, especially in close-knit networks.
What makes a great Customer & Trading Manager
- Previous experience in line management within a fast-paced, operational environment.
- Delivery of excellent customer service and the ability to coach a team to provide the same.
- Strong performance in meeting KPIs and key performance indicators.
- Experience in handling disciplinaries, performance issues, and employee relations matters.
- Ability to lead operations independently when senior management is absent.
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Essential Criteria
✅ A proven track record of delivering brilliant customer service and coaching others to do the same.
✅ Team leadership experience in a fast-paced, customer-facing environment, with skills in motivation, performance, and operational efficiency.
✅ Operational leadership—the ability to take full responsibility for store operations without constant supervision.
✅ Success in exceeding KPIs, whether in sales, product availability, customer satisfaction, or colleague engagement.
✅ Experience in managing employee relations issues, including disciplinary, performance, and absence management.
Working for us has great rewards
Salary is competitive and varies based on experience, store size, complexity, and location.
Key Benefits
- Discount card: 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, rising to 15% off Sainsbury’s every Friday and Saturday.
- Annual bonus scheme based on Sainsbury’s and your individual performance.
- Free food and hot drinks available for colleagues in all stores.
- Generous holiday provisions, including maternity and paternity leave.
- Pension contributions: 4–7.5% matching from Sainsbury’s.
- Sainsbury’s Share Scheme—build investments at discounted rates.
- Wellbeing support, including emotional counselling, legal, and financial advice.
- Colleague networks—connect with peers and mentors to fulfil your potential.
- Cycle to Work scheme: access to new bikes and cycling equipment tax-free.
- Exclusive offers on gym memberships, dining, holidays, and retail vouchers.
Get help with your application
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An inclusive place to work and shop
Sainsbury’s is committed to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.
Support for our people
- Enhanced discretionary leave for colleagues with caring responsibilities.
- Resources and training to support effective team leadership.
- Diverse internal colleague networks that promote representation and help remove barriers.
- A focus on development opportunities, including mentorship, training, and career progression.
- Celebration of diversity through initiatives and events, fostering a culture of inclusivity and respect.
If you would like to learn more about our commitment to inclusivity, visit our inclusivity page.
Reasonable adjustments
Should you require any reasonable adjustments during the application or interview process, please let us know, and we will support you accordingly.
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