Allianz Insurance
Customer Assistance Coordinator - Roadside Assistance
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Customer Assistance Coordinator – Roadside Assistance
As a Customer Assistance Coordinator – Roadside Assistance, you will be the first point of contact for customers in need of roadside assistance. You’ll play a critical role in providing timely, empathetic, and effective support to ensure our customers are back on the road as quickly and safely as possible.
If you’re fluent in Dutch (C1 level) and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!
Responsibilities
- Respond to customer calls for roadside assistance with professionalism, empathy, and efficiency
- Assess the situation, identify customer needs, and coordinate appropriate roadside assistance (RSA) solutions, such as towing, repair services, or alternative transportation
- Liaise with service providers, ensuring timely and cost-effective delivery of roadside assistance services
- Handle regulated complaints and resolve issues in line with internal guidelines, escalating complex cases when necessary
- Maintain accurate case documentation and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
- Contribute to team initiatives, share feedback, and stay updated on technical developments
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Requirements
- Fluency in Dutch (min. C1 level), with English as a nice-to-have
- Willingness to work a shift-based schedule: Monday–Sunday (6 AM–11 PM, no night shifts)
- Empathy and a customer-centric approach to providing assistance
- Ability to stay calm under pressure and resolve issues effectively
- Capability to prioritise tasks and manage time efficiently
- Basic familiarity with available AI tools, such as ChatGPT
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What We Offer
- Temporary contract (3 months)
- Access to a wide range of courses and targeted development programs to empower your career journey
- Flexibility to help you plan and arrange your work-life balance effectively
Note for Recruitment Agencies: Allianz Partners only engages agencies under a prior written contract and via their Preferred Supplier List (PSL).
Allianz does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. No fees will be paid for any candidate submitted or introduced without a contract in place. Direct contact with hiring managers is prohibited.
Breach of these policies (e.g., unsolicited submissions, off-PSL contact or invoicing without agreements) will result in candidate disqualification, contract termination, and non-payment of fees.
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