Lidl GB
Customer Assistant
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Customer Assistant
Customer Assistant – Lidl
✨ Overview
Salary: £13.45 - £14.45 per hour Contract hours: 30-hour weekly contract Shift patterns: Mix of morning & evening shifts, flexible weekends Holidays: 30–35 days (pro rata) Benefits:
- 10% in-store discount
- Pension scheme
- Enhanced family leave
- Long service awards
- Competitive pay: +£2.00/hr for bank holidays, +£3.50/hr for night shifts
Everyone who works at Lidl brings something unique—but we share a collaborative, determined ethos where teamwork and pride in service define success. As a Customer Assistant, you’ll deliver outstanding retail skills: restocking shelves, operating tills, maintaining store hygiene, and supporting both colleagues and shoppers with a smile.
### About the Role
At Lidl, no two shifts are the same. Your responsibilities bridge customer service, operational efficiency, and specialist knowledge:
- Bakery care: Proactively replenish fresh goods to ensure quality.
- Non-Food mastery: Merchandise and tidy middle aisles effectively.
- Delivery mensuration: Work efficiently with incoming shipments.
- Customer advocacy: Expertly guide shoppers with queries, product advice, and friendly assistance.
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This role isn’t just a job—it’s a launchpad for progression within Lidl, with targeted training to grow into Freshness, Non-Food, or Bakery Specialist roles.
### Responsibilities
Key tasks include:
- Assisting customers with product queries and requests across all store sections
- Handling deliveries with precision and teamwork
- Officiating till operations to streamline checkout processes
- Hitting-enlisting bakery teamwork: Stocking fresh bakes daily
- Curating well-organised displays for Non-Food & middle aisles
- Maintaining high hygiene standards
- Supporting team morale and collaborative problem-solving
> Passion, agility, and a proactive mindset drive us forward.
### Requirements
Ideal candidates will offer:
- Proven experience in a fast-paced retail or customer-facing environment
- Strong customer service skills—anticipate needs and resolve issues smoothly
- Flexibility: Ability to adjust shift timings (e.g., early starts/late finishes as needed)
- Tolerance for dynamic priorities and problem-solving
- Drive to exceed expectations—owning store success through hard work and teamwork
- A friendly demeanour, enthusiastic approach, and genuine smile to inspire others
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### Company Values
Join a diverse, inclusive team focused on growth, fairness, and respect. Lidl champions:
- Equity and inclusion for talents from all backgrounds
- Progressive career progression through training and mentorship
- Work-life balance with fair pricing, pensions, and leave policies
“Find your place at Lidl: help get more out of your career, challenge yourself, and make a real impact.”
For eligible candidates: Annual standard interviews scheduled for 9th July 2026 (visit [Lidl Careers](your link) or [refer to application platform] to apply).
≥Disclosure Policy: Employment may depend on satisfactory references and, if requested, a DBS check.
Lidl encourages applications from all backgrounds.
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