Marks and Spencer
Customer Assistant - Cafe - Edinburgh
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Customer Assistant - Cafe - Edinburgh
Work Pattern
Week 1
- Tuesday: 10:00 – 16:00
- Friday: 10:00 – 18:00
- Saturday: 11:00 – 19:00
Week 2
- Sunday: 10:00 – 16:00
- Tuesday: 11:00 – 19:00
- Thursday: 10:00 – 18:00
About the Role
Join our team in the M&S Café—the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can:
- Handle pace and stay calm under pressure
- Deliver warm, five-star service
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As a brand ambassador, you’ll enhance customer experience by making great food and drink recommendations while ensuring smooth café operations, especially during peak times.
Responsibilities
- Use digital tools to take and fulfil orders quickly, keeping customers moving and satisfied
- Maintain impeccable food safety standards while managing multiple orders
- Operate at pace: fast, relentlessly focused on quality and efficiency
- Prioritise five-star customer service under pressure
- Support colleagues and foster a high-performance culture
- Adapt quickly to workloads and work flexibly across different shifts
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Key Challenges & Rewards
This role requires uncompromising commitment to service and speed—but for the right person, the rewards are exceptional. Are you ready for the intensity?
Take Your Marks—apply today!
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