Marks and Spencer
Customer Assistant - Cafe - Taunton
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Customer Assistant - Cafe - Taunton
Work Pattern
Week 1:
- Sunday: 13:00–17:00
- Monday: 12:30–19:30
- Friday: 05:00–09:00
- Saturday: 05:00–13:00
Week 2:
- Sunday: 13:00–17:00
- Wednesday: 12:30–19:30
- Friday: 05:00–09:00
- Saturday: 05:00–13:00
Under 18 Disclaimer
This role requires early shift work, meaning we cannot consider applications from those under the age of 18. This aligns with health and safety legislation to ensure a safe workplace for all colleagues.
Additional pay details: An additional £3.00/hour unsocial premium applies only to hours worked between 22:00–06:00.
About the Role
Join our team in the Marks & Spencer Café, the heart of our store where customers seek comfort and refreshment. This is a hands-on, fast-paced role suited to those who thrive under pressure, deliver excellent service, and work effectively as part of a team.
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As a Café Ambassador, you’ll:
- Ambasade our brand by offering tailored food and drink recommendations
- Ensure seamless café operations—no matter the rush—while keeping customers happy with responsive, five-star service
Key Responsibilities
- Digital confidence: Use our systems to efficiently manage orders, keep queues moving, and maintain customer satisfaction.
- Speed and service: Move with precision to tender orders and queues while upholding the highest standards of food safety and quality.
- Surgical precision: Deliver unwavering quality under pressure—customers at M&S expect fast, flawless service.
- Team culture: Support colleagues and uphold the company’s high-performance, customer-first mentality, even in chaos.
- Flexibility: Adapt swiftly to diverse tasks, always ensuring the café runs smoothly—pace is non-negotiable.
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Requirements
- Level-headed: Calm yet determined attitudes in high-pressure environments.
- Committed: Proactive in problem-solving, regardless of the demand.
- M&S pride: A genuine desire to enhance the customer experience, backed by outstanding personal service.
Why Join Us?
Prepare for unmatched intensity—but for the right individual, this is highly rewarding. Do you have what it takes? Take Your Marks—apply today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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