Marks and Spencer
Customer Assistant - Cafe - Taunton
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Customer Assistant - Cafe - Taunton
Café Ambassador – Mark & Spencer
About the Role
Join our team in the M&S Café – the heart of our store, where customers come to refuel. This dynamic, hands-on position thrives on pace and pressure, rewarding those who deliver exceptional service under demanding conditions.
You’ll step into the role of a brand ambassador, expertly crafting food and drink recommendations to elevate your customers’ experience. Your steady-handed support is crucial in keeping the café running efficiently, even during peak periods when efficiency and five-star service are on full display.
Key Responsibilities
- Brand ambassador: Act as a guide, offering expert food and drink recommendations
- Operations: Spearhead the smooth operation of the café during high-pressure periods
- Service excellence: Deliver consistently outstanding five-star service under tight deadlines
- Digital proficiency: Utilise our systems effectively for seamless order taking and processing
- Efficiency & effectiveness: Maintain pristine food safety standards while managing multiple queues
- Customer focus: Refuse no waiting—ensure lightning-fast and precise service delivery
- Team support: Foster a collaborative environment that thrives on high performance
- Adaptability: Swivel between tasks and assorted duties with ease and efficiency
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Work Pattern
Week 1
- Tuesday: 12:30–19:30
- Friday: 12:30–19:30
- Saturday: 12:30–19:330
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Week 2
- Thursday: 12:30–19:30
- Friday: 12:30–19:30
- Saturday: 12:30–19:30
Skills & Requirements
- High pressure tolerance: Thrives in a fast-paced environment
- Customer-centric mindset: Keeps satisfaction as the priority
- Quick adaptation: Swiftly adjusts to shifts, needs, and assorted demands
- Digital competence: Proficient with ordering and inventory management tools
- Team player: Works seamlessly with colleagues to meet shared goals
Why Apply?
This role offers an intense yet rewarding experience. If you can balance speed, service, and satisfaction, we’d love to hear from you. Take Your Marks – start by applying today!
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