Marks and Spencer
Customer Assistant - Cafe - West Quay
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Customer Assistant - Cafe - West Quay
M&S Café Ambassador – High-Performance Job
Work Pattern
Week 1
- Sun: 11:00–16:00
- Mon: 11:00–16:00
- Thu: 11:00–16:00
- Fri: 11:00–16:00
Week 2
- Mon: 11:00–16:00
- Wed: 11:00–16:00
- Fri: 11:00–16:00
- Sat: 11:00–16:00
About the Role
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Key Responsibilities
- High-speed service: Handle orders efficiently using digital tools to fulfil requests fast and accurately, keeping customers moving.
- Premium quality: Maintain impeccable food safety standards while balancing multiple orders and managing queues.
- No-effort cut: At M&S, customers don’t wait—you’ll be fast, focused on quality, and relentlessly customer-centred despite pressure.
- Collaborate under fire: Foster a high-performance team culture, supporting colleagues and ensuring everyone can adapt quickly to demand.
- Go with the flow: Intensity isn’t static—you’ll be flexible, working where needed with speed and precision.
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What It Takes
- Adaptability: Thrives in high-stress environments and can pivot without hesitation.
- Digital confidence: Comfortable using order systems, tech tools, and software efficiently.
- Customer focus: Passionate about five-star experiences and sticking to M&S’s standards.
- Team player: Can lift morale even when grappling with back-to-back queues and urgent demands.
- Grit & determination: Survives chaotic shifts with determination—while never skipping on nutrition safety.
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It’s a Challenge—but Rewarding
This role demands maximum stamina, razor focus, and a positive culture, but for the right person, it’s incredibly fulfilling. Unearth your inner speedstriper, get ready to set the pace, and apply today.
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