Marks & Spencer
Customer Assistant - Cafe - West Quay
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Customer Assistant - Cafe - West Quay
M&S Café Coordinator – Hands-On Brand Ambassador (Part-Time)
Work Pattern
Week 1
- Sun: 11:00–16:00
- Mon: 11:00–16:00
- Thurs: 11:00–16:00
- Fri: 11:00–16:00
Week 2
- Mon: 11:00–16:00
- Wed: 11:00–16:00
- Fri: 11:00–16:00
- Sat: 11:00–16:00
About the Role
Join our dynamic team in the M&S Café—the bustling heart of our store where customers come to refresh and engage. This is a high-energy role for those who thrive under pressure, balancing speed with five-star customer service every time.
As a brand ambassador, you’ll:
- Make personalised food and drink recommendations
- Ensure seamless café operations, even during peak demand
- Handle orders efficiently while maintaining impeccable food safety standards
Digital confidence is essential. You’ll leverage our tools to process orders quickly, keeping queues moving and customers smiling.
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Key Responsibilities
- Represent M&S values through exceptional service and dietary awareness.
- Fast-paced order fulfilment, including takeways and deliveries.
- Work autonomously and collaboratively to maximise efficiency and tidiness.
- Manage sales and margins with high-volume service precision.
- Support teamwork, improving performance through collective effort.
What Makes This Role Special
- Intense but rewarding—ideal for those who love dynamic environments and making a stand-out customer experience.
- Part of M&S’s transformation—help shape the future of retail with innovative tools and experiences.
- A full companion session training ensures you’re confident from day one.
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Requirements
- Digital literacy: Familiarity with point-of-sale systems and basic admin tasks.
- Team player mentality: Commit to supporting your team to ensure smooth operations.
- Customer service focus: Prioritise exceptional, personalised experiences.
The M&S Difference
We’re pushing boundaries in retail—committed to sustainability, digital innovation, and inclusivity. Join us in leading the industry into a greener, faster, and more inspiring future.
Inclusion is at our core: We celebrate diversity in recruitment and are committed to a flexible, accessible workplace.
Apply Today
"Take Your Marks"—ready to step into high-pressure café excellence? Apply now for this exciting, unforgettable role!
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