Marks & Spencer
Customer Assistant - Cafe - West Quay
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Customer Assistant - Cafe - West Quay
Ready for the Challenge? Join the M&S Café Team
Our M&S Café is the heartbeat of our store—a bustling hub where customers come to recharge, relax, and enjoy great food and drink. This is a dynamic, fast-paced role ideal for energetic and eager individuals who thrive under pressure while delivering unmatched five-star service.
About the Role
As a brand ambassador in the café, you’ll:
- Craft high-quality food and drink recommendations to elevate the customer experience.
- Fulfil orders quickly and efficiently, ensuring smooth flow and minimal wait times.
- Stay ahead of digitisation—leaning on technology to streamline processes and maintain momentum.
- Safeguard food safety standards while juggling multiple tasks during peak periods.
- Champion teamwork in a high-performing environment, backing colleagues under intense demand.
- Grow with technology—supporting M&S’s push for greener and speedier retail innovation.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a role that demands speed, precision, and a passion for exceptional service with a smile. If you thrive in a fast-paced environment and love celebrating small wins every day, we’d love to hear from you!
Work Pattern
Week 1
- Sunday: 08:00–16:00
- Wednesday: 10:00–18:00
- Thursday: 08:00–16:00
- Friday: 10:00–18:00
Week 2
- Tuesday: 10:00–18:00
- Wednesday: 09:00–17:00
- Friday: 10:00–18:00
- Saturday: 09:00–17:00
(Patterns may rotate cyclically—flexibility is key!)
The M&S Difference
We’re revolutionising retail with a digital-first, customer-driven approach—blending sustainability, innovation, and speed to create unforgettable experiences.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Push boundaries: Help us shape the future of retail with cutting-edge tech and inclusive strategies.
- Ambassadors of influence: Your every interaction—be it a friendly "Hello" or a perfectly paired coffee—builds loyalty.
- Join a team that cares: Members of our Inclusion, Diversity and Equal Opportunities family, with immediate opportunities to make a tangible impact.
For the right person, this role delivers high tempo with huge rewards—both personal and professional. We’re turning ambition into action—are you ready to take yours?
Marks & Spencer | Progress Together
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