Marks and Spencer
Customer Assistant - Cafe - West Quay
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Customer Assistant - Cafe - West Quay
Café Ambassador – M&S Café (Hands-On High-Pressure Role)
Work Pattern
Week 1
- Saturday: 08:00–16:00
- Wednesday: 10:00–18:00
- Thursday: 08:00–16:00
- Friday: 10:00–18:00
Week 2
- Tuesday: 10:00–18:00
- Wednesday: 09:00–17:00
- Friday: 10:00–18:00
- Saturday: 09:00–17:00
About the Role
Join our team in the M&S Café – the vibrant heart of our store where customers gather to relax and refuel. This is a fast-paced, hands-on role designed for those who thrive under pressure but still deliver exceptional five-star service.
As a Café Ambassador, you’ll be the face of our brand, excelling in both food and drink recommendations while ensuring seamless café operations—even during peak times.
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Key Responsibilities
- Act as a brand ambassador, creating tailored food and drink experiences for customers
- Fulfil orders efficiently using our digital tools, keeping customers moving with minimal wait times
- Maintain strict food safety standards while managing high-volume order processing
- Operate with laser precision under pressure, offering fast yet high-quality service
- Support colleagues and be part of a high-energy, team-focused environment that meets customer needs, regardless of queue intensity
- Bring flexibility and adaptability, ready to work swiftly where most needed
Requirements
- Exceptional ability to stay calm under pressure
- Digital confidence and adaptability with our ordering systems
- Robust customer service mindset—friendly, professional, and proactive
- High level of efficiency and organisation in fast-paced environments
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Why Apply?
- Put your people skills and enthusiasm to the test in a dynamic café environment
- Join a results-driven team that thrives on meeting customer demands
- Flexibility and fast-paced challenges for those who love variety and intensity
- The opportunity to shine in a customer-centric role, helping shape people’s experiences
Are you up for the challenge? Apply now and Take Your Marks—let’s serve together!
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