Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Customer Assistant - Fashion, Home & Beauty - Cardiff
Customer Assistant – Fashion, Home & Beauty
Marks & Spencer (M&S)
Work Pattern
- Monday: 15:30 – 19:30
- Saturday: 10:30 – 19:30
Join Marks & Spencer as a Customer Assistant in the Fashion, Home & Beauty section, where you’ll play a critical role in delivering style advice and five-star service. This isn’t just retail—it’s a fast-paced, high-energy role designed for those who thrive in dynamic environments and want to drive business growth.
About the Role
We’re looking for passionate, fashion-forward individuals who can:
- Drive sales and help customers discover our most on-trend styles
- Act as a resilient, confident brand ambassador
- Sell the latest fashion items with enthusiasm and expertise
The role demands an always-on, adaptable mindset. Here at M&S, our customers don’t wait, and neither can you—you’ll roll up your sleeves to ensure smooth operations, even in peak demand.
Core Expectations
- High-Performance Environment: Deliver five-star service in a high-demand setting. Stay responsive, efficient, and proactive no matter the customer volume.
- Digital Confidence: Leverage our digital tools such as Sparks App and in-store devices to enhance the customer experience and accelerate the transition to the new M&S.
- Precision Under Pressure: Maintain speed, accuracy, and high standards while balancing deadlines and customer needs.
- Team Player: Cultivate a positive, energetic work culture. Collaborate with your team to support stress-free store operations.
- Flexibility & Resilience: Retail moves quickly. Be ready to adapt your schedule, tasks, and approach—as challenges arise, you’ll meet them head-on.
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Responsibilities
- Provide personalised fashion advice to help customers find their perfect look
- Empower sales with trend-forward recommendations and deep product knowledge
- Stay digitally proficient—track inventory, use customer-facing tools, and ensure a seamless shopping experience
- Maintain spot-on merchandising, including rearranging displays, restocking, and keeping areas neat and welcoming
- Reflect the M&S brand ambiance with your attitude, dress, and interactions
- Support store operations during striping, planning, and end-of-shift tasks
Requirements
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Ideal Candidate Profile:
- Lovers of fashion who stay ahead of trends
- Superb customer service skills with the ability to upsell confidently
- Natural energy and resilience—no room for slow or passive behaviours
- Excellent time management skills to balance multiple priorities simultaneously
- Proactive problem-solver and team player
Desired Qualifications & Experience:
- Junior retail or customer-facing experience is a bonus
- Team roles where initiative and adaptability were key traits
Benefits
While this job description does not explicitly list full compensation, standard M&S benefits usually include:
- Compelling salary progression based on performance
- Career growth opportunities within the UK’s most iconic retail brand
- The chance to work in a fast-paced, multi-channel environment shaped by the latest industry innovations
Why Should You Take Your Marks? This is the frontline of fashion retail—where style meets service, and every interaction matters. If you’re ready to engage, sell, and fit effortlessly into a fast-moving team, apply today and let’s meet the challenge together.
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