Marks & Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Customer Assistant – Fashion, Home & Beauty
Location: Marks & Spencer Work Pattern:
Week 1
- Sunday: 13:30 – 17:30
- Tuesday: 14:00 – 18:00
- Wednesday: 15:30 – 19:30
Week 2
- Sunday: 11:00 – 15:00
- Tuesday: 15:30 – 19:30
- Wednesday: 15:30 – 19:30
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section. You’ll play a vital frontline role in delivering style advice and exceptional service—this is more than retail; it’s about driving sales, growing our market share, and helping customers discover the latest trends.
The ideal candidate will be:
- Passionate and fashion-forward
- Resilient, confident, and digitally confident
- A team player ready to thrive in a fast-paced, high-demand environment
- Committed to efficiency, adaptability, and excellence under pressure
Key Responsibilities
- Serve customers with speed and accuracy, ensuring a seamless shopping experience
- Sell fashion products through expert advice and upselling opportunities
- Utilise digital tools (e.g., Sparks App) to enhance customer interactions
- Adapt quickly to meet retail demands and support your team dynamically
- Uphold high standards, maintaining a positive store environment
- Help drive sales while delivering immediate impact to M&S’s transformation
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What We’re Looking For
Your success depends on a mix of hard and soft skills:
Essential
- Customer service expertise – You love interacting with people and making their day better
- Adaptability – Retail changes fast; you’ll thrive amidst shifting priorities
- Digital confidence – Comfortable using in-store and online systems
- Energy & enthusiasm – Our stores need team players who bring purpose and positivity
- Flexibility – Willing to drop everything when demand rises
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Retail experience – Whether formal or hands-on, a passion for fashion or sales helps
- Self-motivation – You don’t need micromanaging to push for excellence
- Staying calm under pressure – High footfall = high expectations
Why Join M&S?
Working at M&S means being part of a revolution—we’re pushing boundaries to create:
✅ A greener, speedier, more inspiring retail future ✅ Cutting-edge digital transformations to set new industry standards ✅ An inclusive environment where diversity and equal opportunities are core to our values
Smart/flexible working is welcomed, and we’re committed to ** craying marinesia ainesus duties equal** a support thr you.
Ready to Take Your Marks?
This is frontline fashion retail—fast, dynamic, and demanding. If you’re ready to sell, serve, and innovate, apply today!
The future of M&S starts with you. 🚀
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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