Marks & Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Job Title: Customer Assistant (Fashion, Home & Beauty)
Location: Marks & Spencer (Store-based) Work Pattern:
- Tuesday: 15:30 – 19:30
- Wednesday: 15:30 – 19:30
- Saturday: 15:30 – 19:30
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section and take on a dynamic frontline role. This isn’t just a retail job—it’s an opportunity for passionate, fashion-forward individuals who thrive in fast-paced environments and want to shape the future of style retail.
In this critical yet exciting position, you’ll:
- Drive sales and grow our share in the fashion market.
- Be a brand ambassador, offering unmatched style advice and five-star customer service.
- Serve as a resilient, confident role model for our customers while selling the latest trends.
At M&S, we live by the mantra:
"Our customers don’t wait. Neither do we."
You’ll operate in a high-demand setting, where efficiency, enthusiasm, and adaptability keep retail dynamic and rewarding.
Key Responsibilities
Customer Experience & Sales
- Deliver fast, warm, and high-impact service across Fashion, Home, & Beauty.
- Leverage digital tools (like the Sparks App) to enhance interactions and accelerate our transition to the new M&S.
- Provide trend-driven recommendations and help customers discover our most on-trend products.
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Guiding Retail Transformation
- Embrace our innovative retail approach, blending digital solutions with forward-thinking service.
- Collaborate to introduce industry-leading standards, ensuring every customer visit is seamless and special.
Team & General Performance
- Operate seamlessly as an energised team player, supporting colleagues and maintaining store momentum.
- Adjust to shifting priorities fast, delivering excellence even under pressure.
What We Expect
Key Qualities & Skills
✔ Passion for Fashion & Retail: A love for trends, a flair for style, and a drive to outshine in a competitive space. ✔ Digital Confidence: Comfort using tools like Sparks App and in-store tech to boost performance. ✔ Energetic & Resilient: Thrives in high-demand environments, where speed, accuracy, and can-do spirit matter. ✔ Adaptability: Quick to pivot, problem-solve, and meet new challenges as a frontier of fashion retail. ✔ Team Player: Supports colleagues, fosters positivity, and embodies the M&S values day-to-day.
Experience & Background
While all queries are considered seriously, some advantage will be given to the following:
- Previous retail experience in customer-facing roles, especially in fashion
- Awareness of current trends in fashion innovation
- Experience using digital retail tools and in-store point-of-sale systems
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Why Join Markdown?
We’re pushing boundaries to lead the industry into a greener, faster, and more digitally advanced future. Here’s why this could be your perfect time: 🌟 Be part of a groundbreaking transformation – introducing new sights, sounds, and shopping experiences. 🌟 Impact things everyday – from day one, you’ll play an active role in delivering a new era of service and technology. 🌟 Join an inclusive, exciting workplace: At M&S, we prioritise diversity and equal opportunities. Wellbeing is too—not just for you, but because a thriving culture’s everyone’s responsibility.
Join us and make immediate mark climate-conscious consumption culture.
How to Apply?
Aim for a standout portfolio, a flair to fashion, and an eagerness to elevate every interaction? Take Your Mark and apply today. We’re looking for people who are never satisfied and like to wear their enthusiasm – right down to the badge!.
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