Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Customer Assistant – Fashion, Home & Beauty
Work Pattern
- Wednesday 15:30-19:30
- Friday 15:30-19:30
- Saturday 15:30-19:30
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in the Fashion, Home & Beauty section, where you’ll deliver style advice and exceptional service. This role is more than just retail—it’s about thriving in a fast-paced environment, driving growth in the style market, and helping customers discover our latest trends.
We’re looking for confident, resilient, and fashion-forward individuals ready to:
- Boost sales
- Act as a go-to brand ambassador for M&S Fashion
- Stand out as a resilient and energetic representative of the brand.
Key Responsibilities
You’ll operate in a high-demand environment, ensuring:
- Get hands-on—no task is too big, no matter how busy it gets
- Exceptional customer service—help shoppers find their ideal products
- Accelerate the move to the new M&S by leveraging digital tools like the Sparks App and in-store devices
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Core Focus Areas:
- Customer Experience: Be the face (and voice) of M&S Fashion, providing tailored fashion advice, both in-store and digitally.
- Efficiency & Sales: Keep standards impeccable while driving high-volume sales with speed and accuracy.
- Brand Advocacy: Champion M&S’s latest collections and emerging trends with passion.
- Team Collaboration: Foster a positive, energetic team culture where everyone supports each other.
Must-Have Requirements
- Fast-paced mindset: Thrives in high-pressure, dynamic retail environments
- Digital Confidence: Proficient with Sparks App and in-store systems
- Brand advocate: Knows M&S’s vision, style, and customer values inside out
- Adaptability: Willing to flex workloads and support team needs at short notice
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Ideal Attributes
- Sales-focused: Hustle to grow our fashion footprint and influence customer purchasing decisions.
- Team player: Inspires and uplifts colleagues while maintaining high energy levels.
- Tech-savvy: Embrace digital solutions to streamline service and drive efficiency.
Are You Ready for the Frontline?
Do you love retail environments, fast fashion trends, and giving retailers an unforgettable shopping experience? Take Your Marks.—apply now!
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