Marks & Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Customer Assistant - Fashion, Home & Beauty - Cardiff
Customer Assistant – Marks & Spencer (Fashion, Home & Beauty)
Work Pattern
- Wednesday: 08.00–14.00
- Thursday: 08.00–14.00
- Friday: 08.00–13.00
- Saturday: 15.30–19.30
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll deliver exceptional style advice and five-star customer service—beyond just retail.
This role is ideal for passionate, fashion-savvy individuals who thrive in a high-paced, dynamic environment, ready to:
- Drive sales
- Elevate our position in the style market
- Be a confident, resilient brand ambassador
- Connect customers with our most on-trend and fashionable products
Operating in a high-demand environment, you’ll work swiftly, maintain standards during busy periods, and get the job done—no matter the pressure.
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Key Responsibilities
- Operate in a fast-moving retail setting, adapting seamlessly to customer needs.
- Utilise digital tools (e.g., Spark App, in-store devices) to enhance experiences and support M&S’s transformation.
- Maintain efficiency, speed, and precision—even under pressure.
- Collaborate as a team player, fostering a positive store culture.
- Demonstrate flexibility to support wherever and whenever needed.
Core Skills
- Digital confidence – Comfortable using our digital platforms.
- Customer-centric mindset – Proactively anticipating and exceeding expectations.
- Teamwork – Supporting peers to maintain store momentum.
- Adaptability – Thriving in a fast-changing retail environment.
What We Offer
- Innovation – Shape the future of retail at M&S with greener, digital-driven experiences.
- Growth – Join a business transformation delivering fresh, exciting retail models.
- Impact – Be part of a global retail leader committed to inclusion, diversity, and equal opportunities.
- Flexible working – Discuss smart/flexible working arrangements where possible.
- Excitement – Be at the forefront of retail innovation, introducing captivating customer experiences.
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Why Marks & Spencer?
We’re reinventing the retail landscape, blending sustainability, speed, and digitally inspired service. Our ambition is to create an environment where every customer encounter counts—and where you help define that future.
Are you ready to Take Your Marks and join us? Apply today.
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