Marks & Spencer
Customer Assistant - Fashion, Home & Beauty - Cardiff
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Join M&S as a Customer Assistant
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll deliver style advice and five-star service in our high-demand retail environment. This is more than just a job—it’s an opportunity for passionate, fashion-forward individuals to drive sales, grow our style share, and play a vital role in our transformation.
You’ll be a resilient and confident brand ambassador, ready to serve customers, sell our latest fashion items, and deliver exceptional service in a fast-paced, dynamic store.
Work Pattern
- Wednesday: 15:30–19:30
- Friday: 15:30–19:30
- Saturday: 14:00–18:00
Key Responsibilities
- Serve customers with pace, dedication, and enthusiasm, ensuring every interaction is exceptional.
- Drive sales by recommending the latest, most stylish products and enhancing the customer experience.
- Utilise digital tools (e.g., Sparks App, in-store devices) to improve service and accelerate the transition to the new M&S.
- Maintain efficiency and accuracy under pressure, balancing speed with high standards.
- Collaborate as a team player, fostering a positive store atmosphere and supporting colleagues.
- Show flexibility and adaptability to meet store needs and customer demands.
- Embrace our digital-first approach, using technology to enhance customer engagement and operational efficiency.
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About M&S
At Marks & Spencer, we’re revolutionising retail by embracing a greener, speedier, and more inspiring digital era. This is an exciting time to join us, especially as we pioneer bold innovations to meet strategic goals and delight customers.
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We are committed to:
- Inclusion, Diversity, and Equal Opportunities. Our recruitment process reflects this, and we welcome discussions about smart/flexible working.
- Shaping the future of retail. Your contribution will help transform in-store and online experiences, making every interaction unforgettable.
Ready for the next challenge in fashion retail? Take Your Marks and apply today.
Important: M&S doesn’t wait. Our customers don’t wait either. If you thrive in a fast-paced environment and love fashion, this could be your next opportunity.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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