Marks and Spencer
Customer Assistant - Fashion Home & Beauty - Castlepoint
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Sun 11:00-15:00 Wed 06:00-10:00 Fri 06:00-10:00
Customer Assistant – Fashion, Home & Beauty
Location: Marks & Spencer
Join Marks & Spencer (M&S) as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service.
This isn’t just a retail job – it’s a role for people who love pace, want to work hard, and help drive our transformation.
About the Role
We’re looking for passionate, fashion-forward individuals who are ready to:
- Drive sales and grow our share in the style space
- Help customers discover our most on-trend and fashionable products
- Act as a resilient and confident brand ambassador
At M&S, our customers don’t wait. You’ll work in a high-demand environment, rolling up your sleeves, and maintaining excellence no matter how busy the day gets.
You’ll be operating in a fast-paced retail space, always ready to meet challenges head-on.
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Key Responsibilities
- Enhance customer experience using digital tools like the Sparks App and in-store devices
- Deliver five-star service by blending efficiency, accuracy, and market awareness during peak and busy periods
- Boost engagement and conversions in the Fashion, Home, and Beauty sections
- Provide fashion recommendations to customers and assist them in finding their next trending items
- Work collaboratively to maintain high standards in service, sales, and store organisation
- Quickly adapt to workloads in a dynamic retail environment, helping wherever needed
Requirements
- Discovering costly frustrations? We want someone who embraces them and seizes challenges
- Confident in interacting with customers – enthusiastic and customer-facing experience is an advantage but not essential
- Embrace the role of delivering style advice and driving sales with energy and tenacity
- Essential: Commitment to flexibility to meet the fast pace of retail
- Fashion-forward mindset with a passion for the latest trends
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Digital Confidence:
- Essential skill in utilising Sparks App and related in-store digital tools to enhance performance
Personal Attributes:
- Team Player: Manageable team environments require strong collaboration skills
- Quick-thinker: Adapting and delivering results rapidly
- Problem solver: Anticipating customer needs and providing practical solutions
- Positive Attitude: Foster excitement and drive in the working environment
Benefits
- Essential financial knowledge as a core brand advantage
- Full supportive team environment
- Working professionals highly valued for their input
Ready for fast-paced results? Here’s your chance to show your best of style, sales and service.
Take Your Marks and apply today!
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