Marks and Spencer
Customer Assistant - Fashion Home & Beauty - Castlepoint
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Customer Assistant - Fashion Home & Beauty - Castlepoint
Customer Assistant – M&S Fashion, Home & Beauty
Critical and Fast-Paced role for Fashion-Driven Individuals
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Fashion, Home & Beauty sections, where you’ll ensure exceptional customer service and drive sales in one of the UK’s leading luxury-ish retailers.
This isn’t just another retail job—it’s an energetic, high-demand frontline role for people who thrive under pressure, love fashion, and want to deliver a seamless shopping experience. You’ll help customers discover the latest trends, act as a brand ambassador, and contribute to our transformation into the new M&S.
If you’re resilient, digitally confident, and ready to embrace flexibility, we want to hear from you.
Work Pattern
Your schedule will alternate weekly to ensure smooth store operations, with shifts designed to cover peak demand:
Week 1
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Monday 08:00 – 16:00
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Wednesday 06:00 – 10:00
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Thursday 06:00 – 10:00
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Friday 10:00 – 17:00
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Saturday 10:00 – 14:00
Week 2
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Monday 06:00 – 10:00
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Wednesday 15:00 – 19:00
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Thursday 11:00 – 15:00
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Friday 06:00 – 14:00
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Saturday 13:30 – 20:30
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(Note: Timing on Week 1 Thursday has a minor formatting error. Corrected to 06:00-10:00.)
Key Responsibilities
✔ Customer Service & Identification – Offer five-star service and fashion advice with confidence, ensuring every shopping experience is memorable. ✔ Sales Focus – Drive growth in the Fashion, Home & Beauty divisions by identifying fashion trends and promoting top selling products. ✔ Digital Integration – Use M&S digital tools, including the Sparks App and in-store devices, to enhance efficiency and improve the omnichannel experience. ✔ Execution Under Pressure – Work in a dynamic environment where high demand calls for speed, accuracy, and standards, no matter how busy. ✔ Team Collaboration – Foster a positive store environment, supporting team members to deliver energy and purpose throughout the shift. ✔ Flexibility & Adaptability – Move between tasks and areas as needed to ensure seamless service in a ever-changing retail landscape.
Requirements
This is not a role for passive candidates—we want people who are: 🔹 Realistically ambitious – Enthusiastic about driving sales growth in a fast-paced environment. 🔹 Fashion-forward – Passionate about the latest trends and ready to promote M&S’s seasonal collection. 🔹 Digital-savvy – Comfortable using digital platforms (e.g., disposable devices***, omnis Kell* tools, and point-of-sale solutions). 🔹 Resilient under pressure – Able to maintain performance and attitude, even during peak demand. 🔹 A strong team player – Willing to collaborate, uplift others, and contribute to a clearing and supportive workplace. 🔹 Flexible & resourceful – Open to working alternating shifts, including evenings/weekends, and adapting to last-minute requests.
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Why Work with M&S?
- Make an Impact – Help shape the future of a century-old brand by redefining fashion retail.
- Customer First – Our retail transformation means your efforts will directly improve the shopping experience for millions.
- Growth Opportunities – Develop skills in customer response, retail strategy, digital engagement, and more.
- Support & Development – Benefit from coaching, mentorship, and career progression within a leading luxury brand.
Are you a fashion-forward, high-energy team player? Take Your Marks and apply today—are you ready for the frontline?
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