Marks & Spencer
Customer Assistant - Fashion Home & Beauty - Castlepoint
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Customer Assistant (Fashion, Home & Beauty) – Marks & Spencer
Work Pattern
- Sunday: 11:00–15:00
- Wednesday: 06:00–10:00
- Friday: 06:00–10:00
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll deliver style advice and an exceptional five-star service. This role is more than retail—it’s for passionate individuals who thrive in a fast-paced environment and want to contribute to our transformation.
We’re looking for fashion-forward, resilient, and confident brand ambassadors to drive sales, grow our market share in the style space, and help customers discover our most trending and fashionable products.
Key Responsibilities
- Serve customers seamlessly in a high-demand, fast-moving environment
- Utilise digital tools, such as the Sparks App and in-store devices, to enhance customer experiences and support M&S’s transition to new digital standards
- Maintain efficiency and accuracy under pressure while ensuring exceptional service
- Operate as a strong team player, fostering a positive, energetic store culture
- Adapt quickly to meet demands—whether supporting colleagues, assisting customers, or aligning with store needs
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Requirements
- Digital confidence: Ability to navigate and utilise digital systems and tools effectively
- Retail resilience: Comfort working in a fast-paced, demanding environment without losing composure
- Customer-centric mindset: Passionate about ensuring luxury shopping experiences from day one
- Flexibility and adaptability: Willingness to move and perform across different tasks to support service needs
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Why Choose M&S?
- Be part of industry-leading innovation: Marks & Spencer is shaping the future of greener, speedier, and more inspiring retail
- Join a team that values inclusivity, diversity, and equal opportunities—our Inclusion, Diversity, and Equal Opportunities Policy is fully embedded in our recruitment
- Flexible opportunities: We’re open to discussing smart/flexible working where appropriate
The Next Step
We’re evolving retail—and we want you to help introduce thrilling new experiences. Are you ready to meet the frontline of fashion retail? Take Your Marks and apply today! numbers
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