Marks & Spencer
Customer Assistant - Fashion Home & Beauty - Castlepoint
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Customer Assistant – Fashion, Home & Beauty (Marks & Spencer)
Work Pattern
Week 1
- Mon: 08:00–16:00
- Wed: 06:00–10:00
- Thu: 06:00–10:00
- Fri: 10:00–17:00
- Sat: 10:00–14:00
Week 2
- Mon: 06:00–10:00
- Wed: 15:00–19:00
- Thu: 11:00–15:00
- Fri: 06:00–14:00
- Sat: 13:30–20:30
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Fashion, Home & Beauty section. This is more than just a retail role—it’s an opportunity for fashion-forward individuals who thrive in a dynamic environment and are passionate about delivering an exceptional shopping experience.
Key Responsibilities
You’ll take on a crucial frontline role, driving sales, styling customers, and advocating for the latest trends in fashion. This includes:
- Enhancing the customer experience through digital tools (e.g., Sparks App, in-store devices)
- Providing style advice, guidance, and five-star service in a fast-paced retail setting
- Upselling and promoting our most on-trend products
- Collaborating with your team to maintain high standards of efficiency, accuracy, and customer satisfaction
- Adapting quickly to customer needs and store demands
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Key Expectations
- Speed & resilience: Operating in a high-demand environment with no room for margins—you’ll roll up your sleeves when needed.
- Digital literacy: Confidence in using M&S’s digital systems to streamline workflows and enhance service.
- Teamwork: Cultivating a positive, energetic store culture and supporting colleagues at all levels.
- Flexibility: Adjusting to shifts, tasks, or crises—retail moves fast, and so should you.
Why It Matters
This role is at the heart of M&S’s retail transformation. As we push into a faster, greener, and more digitally integrated future, we need innovators who can bring bold ideas to life—ushering in groundbreaking customer experiences that surprise and delight.
Every day is different, but your ** Speed, adaptability, and passion** will ensure every interaction counts. The whole M&S advantage? The chance to help shape what retail could be.
Fit for the Job
Our Requirements
- Passion for fashion, retail, and service
- Dedicated, hardworking, and assured under pressure
- Ability to provide outstanding on-the-spot advice to customers
- Open to embracing new technologies (POS, inventory systems, digital tools)
- A go-getter attitude—looking for fast, inclusive ways to improve
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Our Commitment
- Inclusion, diversity & equality: Fair, accessible recruitment underpinned by our Inclusion, Diversity & Equal Opportunities Policy.
- Flexible work discussions: Questions on flexible or hybrid arrangements? We’re happy to discuss—let’s talk.
Why Join Us Now?
An Exciting Time at M&S
We’re reinventing retail, introducing sweeping innovations—and we want you to be part of it. From in-store to digital, the next best experience starts here.
By partnering with us during this transformation, you’ll work with a team that’s just as excited to surprise customers with fresh, high-impact sales ideas.
Technically, here’s the deal
It’s where speed meets style—are you ready to take your marks and push boundaries? Apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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