Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Cheshire Oaks
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Customer Assistant - Fashion, Home & Beauty - Cheshire Oaks
Customer Assistant – Fashion, Home & Beauty
Monday 17:30–21:30 Wednesday 17:30–21:30 Saturday 16:30–20:30
Join Marks & Spencer (M&S) as a Customer Assistant in our Fashion, Home & Beauty section. This isn’t just a retail role—it’s an exciting opportunity for fast-paced, customer-forward individuals determined to drive sales, enhance brand engagement, and play a key part in M&S’s transformation strategy.
M&S is searching for passionate, fashion-savvy professionals ready to:
- Deliver exceptional style advice and five-star service
- Boost sales of our most trending products
- Act as confident brand ambassadors, ensuring seamless customer experiences
About the Role
At M&S, our customers expect instant results—you’ll thrive in a high-demand environment, ready to work hard under pressure and contribute to our ambitious goals. Key responsibilities include:
- Frontline customer service & sales: Providing personalised style advice and assisting customers in discovering the latest Fashion, Home & Beauty offerings
- Operating digital tools: Proficient use of M&S’s digital platforms, including the Sparks App and in-store devices, to enhance shopping experiences and support the shift to New M&S
- Maintaining high standards: Balancing speed and accuracy to ensure a consistently outstanding service, even during peak periods
- Teamwork & collaboration: Fostering a positive, energetic, and supportive store atmosphere, where every team member plays a key role
- Flexibility & adaptability: Quickly responding to customer needs and staffing demands, with the ability to move efficiently based on store priorities
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Efficiency, enthusiasm, and resilience are non-negotiable. This role demands fast thinking, strong communication, and a genuine love for fashion and service excellence.
What You’ll Bring
To succeed, you’ll need:
- Passion for fashion: A genuine interest in style trends, products, and customer fashion advice
- Digital confidence: Ability to navigate and utilise digital tools (e.g., Sparks App) with ease
- Flexibility & stamina: Commitment to a rotating shift schedule (as outlined above), ready to contribute during peak hours
- Team attitude: Desire to collaborate, support colleagues, and maintain a positive store culture
- Customer-centric mindset: Willingness to go the extra mile, anticipate needs, and represent M&S’s values with pride
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No prior retail experience? No problem. We welcome fast learners, hard workers, and service-driven individuals who are eager to grow with us.
Why Work at M&S?
At Marks & Spencer, we’re more than a retailer—we’re a community committed to influence, inspiration, and innovation. Exciting benefits include:
- A dedicated role in a dynamic industry at the forefront of retail transformation
- Competitive rates of pay and opportunities for career progression
- A supportive, diverse workforce where collaboration is key
- Access to exclusive training programs, ensuring you’re equipped for success
Take Your Marks and apply today—let’s shape the future of fashion retail, together. ✨ Apply now to join us!
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