Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Hedge End
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Customer Assistant – Fashion, Home & Beauty
Marks & Spencer (M&S)
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty department. You’ll play a critical frontline role delivering style advice and five-star customer service, helping shape the future of M&S through sales growth, digital engagement, and seamless retail operations.
This role is for fast-talking, fashion-forward individuals who thrive in a high-energy environment, love working hard, and want to champion M&S’s customer-centric transformation.
Work Pattern
- Sunday: 06:00–10:00
- Tuesday: 18:00–22:00
- Saturday: 06:00–10:00
What You’ll Do
- Drive sales and grow M&S’s market share through customer referrals, trend-driven discussions, and product recommendations.
- Sell our latest fashion and beauty items, helping customers discover trend-setting pieces and elevate their style.
- Provide personalised assistance to meet high demands—whether answering queries, navigating digital tools, or handling fast-paced traffic.
- Utilise digital platforms (including the Sparks App) and stock devices to enhance the customer experience and support M&S’s evolving retail model.
- Maintain high standards of efficiency—keep accuracy and productivity intact under pressure, balancing speed and polish.
- Collaborate across teams, fostering a positive, purpose-driven atmosphere where colleagues support each other.
- Embrace flexibility—adapt quickly, assist where needed, and meet challenges head-on.
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Who We’re Looking For
- Passionate fashion enthusiasts with sound retail judgment who enjoy trendsetters and consultative selling.
- Digitally confident individuals comfortable using tech tools and Lopis systems for registrations and price-setting.
- Highly resilient individuals who thrive in fast-paced environments and deliver exceptional service under pressure.
- Able to adapt on the spot and support colleagues across all store functions—security, home, grocery, and fashion.
- Proactive problem-solvers with a live, friendly demeanour and the ability to maintain a top-tier customer experience.
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Join M&S
Take your marks and apply today—you’re welcome to join the most vibrant team in the UK high street!
Flexibility. Fresh thinking. Nurturing people. Delivering excellence. Together—let’s make your time at M&S meaningful.
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