Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Sevenoaks
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Customer Assistant - Fashion, Home & Beauty - Sevenoaks
Customer Assistant – Fashion, Home & Beauty
Work Pattern
- Monday: 06:00–12:00
- Tuesday: 06:00–12:00
- Thursday: 06:00–12:00
- Saturday: 12:00–16:00
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Fashion, Home & Beauty section. You’ll take on a vital frontline role, delivering expert style advice and five-star service. This goes beyond standard retail duties—it’s a position for driven, fast-paced individuals committed to sharpening M&S’s transformation.
We’re searching for passionate, fashion-forward professionals eager to:
- Drive sales
- Expand M&S’s market share in fashion
- Empower customers to discover the trendiest products
You’ll be a resilient, confident brand ambassador, always ready to engage with customers and sell the latest fashion.
An environment hustle defines us—customers don’t wait, and neither do you. Your attitude must match our operational momentum, serving customers no matter how busy it gets.
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Key Responsibilities
Engagement & Sales
- Provide personalised style advice to customers
- Drive in-store sales, using your passion and product knowledge
- Identify key selling points of new and trendy items
Digital & Operational Efficiency
- Leverage M&S’s digital tools, including Sparks App and in-store devices
- Enhance the customer experience through technology
- Support the transition to M&S’s new digital-first model
Service & Goal-Oriented Work
- Maintain exceptional service standards under pressure
- Balance speed, accuracy and customer satisfaction
- Uphold unwavering quality in every task
Team Innovation & Positivity
- Foster a supportive, energetic team environment
- Collaborate closely with colleagues to deliver a seamless experience
- Maintain a can-do mindset that lifts entire teams
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Requirements
✅ Must be digitally confident ✅ Must thrive in a fast-paced retail environment ✅ Must be resilient under pressure ✅ Must love fashion and trend-driven commerce ✅ Must embrace strong teamwork & flexibility
Benefits
- Be part of a shaping the future of fashion retail
- Witness the impact of your role in M&S’s national retail strategy
- Train with cutting-edge technologies like Sparks App
- Join a company renowned for quality services, and innovation
Ready to Take Your Marks?
If fast-paced, style-driven retail excites you, apply now and start shaping your future with M&S’s Fashion, Home & Beauty.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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