Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Springfields Outlet
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Customer Assistant - Fashion, Home & Beauty - Springfields Outlet
Martherick & energi (M&S) Customer Assistant Role
Work Pattern
- Thursday: 16:30–20:30
- Saturday: 07:00–15:45
About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you will play a vital frontline role in delivering style advice and five-star service.
This is not just any retail job—it’s for passionate, fashion-forward individuals ready to drive sales, grow M&S’s share in the style space, and help customers discover the latest trends.
As a resilient and confident brand ambassador, you’ll provide exceptional customer service and sell our newest fashion items while working in a high-demand, fast-paced environment. No task is too busy; you’ll roll up your sleeves and get stuck in.
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Key Responsibilities
- Deliver high-quality customer service with a focus on fashion, style advice, and product knowledge.
- Operate in a high-demand environment, maintaining performance under pressure.
- Utilise digital tools—such as the Sparks App and in-store devices—to enhance customer experience and support M&S’s transition to new offerings.
- Balance efficiency, speed, and accuracy while upholding high standards of service.
- Contribute to a positive store environment, fostering teamwork and energy.
- Exceed sales targets by showcasing the latest trends and products to customers.
- Adapt to changing needs and flow of the store, ensuring seamless operations.
Requirements & Qualities
- Enthusiastic and fashion-forward mindset—passionate about style and trends.
- Digital proficiency essential; comfortable using our tools and systems.
- Resilient and confident in a fast-paced, customer-facing role.
- Strong team player who values collaboration and positivity.
- Ability to work flexibly and handle pressure effectively.
- Strong customer focus, with emphasis on providing trend matching and purchase advice.
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Why Join?
Put your style on the frontline of retail—take your marks and apply today! This is an exciting opportunity to be part of M&S’s transformation while delivering top-tier service to customers who connect with style. If you thrive in high-energy environments and want to contribute to brand growth, we’d love to hear from you.
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