Marks and Spencer
Customer Assistant - Fashion, Home & Beauty - Stirling
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Customer Assistant - Fashion, Home & Beauty - Stirling
Customer Assistant – Fashion, Home & Beauty
Location: Marks & Spencer (Store-Based Delivery) Job Type: Full-time, Customer Service Work Pattern
- Sunday: 09:15 - 18:00
- Friday: 14:30 - 18:30
- Saturday: 14:30 - 18:30
About the Role
Join Marks & Spencer as a Customer Assistant in our Fashion, Home & Beauty section, playing a vital frontline role. This goes beyond traditional retail—it’s for passionate individuals who thrive in a fast-paced environment and contribute to our ambitious store transformation.
We’re seeking fashion-forward, resilient, and confident employees to:
- Drive sales & expand our style market share
- Provide five-star service with expert style advice
- Sell trending and innovative products
Core Objectives
You’ll excel in a high-energy, high-demand retail setting where adaptability and speed are priorities. Critical contributions include:
- Enhancing the customer experience with digital tools like the Sparks App and in-store technology.
- Maintaining M&S standards for efficiency, accuracy, and quality.
- Acting as a brand ambassador, building positive store culture through teamwork and collaboration.
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Key Responsibilities
- Provide **personalised style advice and support to customers across Fashion, Home & Beauty.
- Sell fashion products with confidence—capitalise on trends and modelling key pieces.
- Leverage digital tools (e.g., the Sparks App) to streamline processes, track progress, and promote M&S’s transformation.
- Handle fast-paced floor demands during peak times, ensuring high efficiency and accuracy.
- Collaborate with the team to sustain a welcoming store environment and put customers first.
- Flexibly adapt to operational needs, such as stocking, assisting with orders, and responding to sales updates.
Requirements
This is the ideal role for someone who:
- Is highly motivated, enjoys fast-paced environments, and embraces challenges.
- Possesses strong digital skills—proficiency with technology is essential.
- Has communication skills to engage customers confidently and represent M&S’s brand values.
- Thrives in a team-focused environment, showing resilience and support for colleagues.
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Previous retail experience would be beneficial but not mandatory.
Benefits
While not explicitly listed, employees can expect the full M&S brand value pack—from retail-focused training and development programmes, the encouragement of customer growth, a competitive wage, store perks and—most importantly—a career focused on today’s fashion forefront. You’ll be at the cutting edge of affordable style, driving impact through every interaction.
Ready to Begin?
At M&S, agility and fashion sense define success. Are you up for the challenge? Take Your Marks and apply today. Whether your passion isocomoncentrations, unique products, or the culture of customer excellence—we believe you’ll shine brightest in Marks & Spencer’s innovative and demanding retail space.
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