Marks and Spencer
Customer Assistant - Food - Bexleyheath
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Customer Assistant - Food - Bexleyheath
"Customer Assistant – Food Section"
Work Pattern
Part-time rotating shifts:
- Monday: 13:00 – 17:00
- Thursday: 13:00 – 17:00
- Friday: 13:00 – 17:00
- Saturday: 13:00 – 17:00
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our fast-growing Food section – where every interaction helps deliver exceptional service and drives sales.
We’re looking for down-to-earth, resilient professionals who can:
- Thrive under pressure in a fast-paced retail environment
- Confidently recommend and sell our latest food products
- Deliver a five-star customer experience at every turn
- Embrace flexibility and adapt to store demands
- Use digital tools (e.g., Sparks systems, in-store devices) to enhance service
This role is for those ready to take ownership, work collaboratively, and go beyond expectations—no two shifts are ever the same.
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Key Responsibilities
Customer Service & Sales
- Be the frontline ambassador for M&S Food products, helping customers find what they need.
- Provide friendly, efficient service to ensure a seamless shopping experience.
- Recommend and sell new and existing products, boosting sales growth.
Operational & Team Roles
- Fill shelves, organise stock, and maintain store presentation.
- Lift, carry, and move products (physical demands apply).
- Support colleagues in maintaining high standards across all store functions.
Digital & Efficiency
- Use M&S digital tools (Sparks POS, in-store sales devices) to streamline transactions.
- Enquire and resolve customer service requests quickly and professionally.
Flexibility & Adaptability
- Be ready to work across multiple store sections as needed.
- Operate in high-pressure situations, staying focused even at our busiest times.
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Requirements
- Proven customer service skills – able to handle questions, complaints, and feedback positively.
- Basic IT confidence – prepared to use retail POS and inventory systems.
- Teamplayer mindset – willingness to collaborative and support colleagues.
- Resilience – ability to maintain excellent service in a fast-paced environment.
- Physical readiness – comfortable standing for long periods and lifting medium-weight items.
- Availability – able to commit to the part-time rotating shifts listed above.
Are You Ready?
These are not just everyday retail tasks – this is your opportunity to make a real difference for customers and business. For those ready to roll up their sleeves and help M&S grow, this is where you belong.
Take Your Marks – apply today. 🚀
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