Marks & Spencer
Customer Assistant - Food - Bexleyheath
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Customer Assistant - Food - Bexleyheath
Customer Assistant – M&S Food Section
Work Pattern
- Tuesday: 13:00 - 17:00
- Wednesday: 13:00 - 17:00
- Friday: 13:00 - 17:00
- Saturday: 06:00 - 10:00
About the Role
Join Marks & Spencer as a Customer Assistant in our Food section, where you’ll be at the forefront of the UK’s fastest-growing retailer. This role is more than stocking shelves—it’s about delivering exceptional customer service with energy and enthusiasm, embracing our retail transformation, and building a modern experience-driven business.
We’re looking for passionate, resilient, and service-focused individuals who: ✔️ Take pride in knowing our M&S Food products inside out ✔️ Thrive under pressure and maintain high standards daily ✔️ Are confident sellers, championing our newest food innovations ✔️ Adapt quickly to high-demand situations and evolving retail demands
At M&S, your customers don’t wait. You’ll need to stay fast, sharp, and customer-obsessed, going above and beyond every day to drive growth and elevate the experience.
Key Responsibilities
- Deliver outstanding customer service at pace, ensuring every shopper leaves feeling valued and satisfied
- Upsell and recommend our latest products with confidence, driving sales
- Operate digitally using tools like Sparks and in-store devices to tailor recommendations and streamline purchases
- Fill shelves, restock, and maintain high standards of presentation
- Work flexibly across store areas to meet customer and operational needs—no two shifts will be the same!
- Drive sales and business growth through focused, service-led interactions
- Contribute to a positive team culture, supporting colleagues and fostering collaboration
- Embrace innovation as part of M&S’ business transformation, helping shape the future of retail
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Essential Requirements
- customer-focused mindset – you enjoy engaging with people and delivering exceptional service
- fast-thinking problem solver – able to act swiftly when pressure mounts
- adaptability – willingness to move between tasks and take on new challenges as needed
- digital confidence – comfortable using our retail systems, including technology for recommendations and transactions
(We’ll provide training and share our enthusiasm!)
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Why Join M&S?
Marks & Spencer is leading a bold digital and sustainability revolution, pushing boundaries to transform the way we work and serve customers. This role offers:
- exciting opportunities to shape the future of retail alongside a team driving real change
- a high-energy, inclusive workplace rooted in collaboration and equal opportunities
- a mission to inspire—delivering unforgettable experiences that redefine the shopping journey
About Our Commitment
M&S is an inclusive organisation. Our Inclusion, Diversity, and Equal Opportunities Policy is ingrained in everything we do—starting with recruitment. We encourage applications from everyone and are happy to discuss flexible/smart working arrangements to suit individual needs.
Readiness for Revolution
This frontline role is for those who thrive under pressure, love teamwork, and are eager to effect immediate impact. If you’re ready to take your marks, push boundaries, and transform retail alongside us—apply now and help us shape the future of Marks & Spencer services.
Today marks the beginning of great change. Join us!
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