Marks and Spencer
Customer Assistant - Food - Brentwood
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Customer Assistant - Food - Brentwood
**📌 Customer Assistant (Food Section) – Mark & Spencer
Work Pattern
Hours are as follows:
- Sunday: 14:00 – 20:00
- Monday: 13:00 – 21:00
- Thursday: 13:00 – 21:00
- Saturday: 14:00 – 21:00
(Note: These are indicative; rota availability may apply.)
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in the Food section, where you’ll be at the forefront of the UK’s fastest-growing retailer. This isn’t just a job to fill shelves—we’re looking for motivated, passionate colleagues who thrive under pressure, deliver outstanding service, and embrace the exciting changes shaping our business.
You’ll need to be proud of our food products, willing to go the extra mile to meet strong customer demand, and eager to become a resilient brand ambassador. Our customers expect five-star service, and we need you to deliver it—by confidently recommending, selling, and enhancing their shopping experience every single time.
Responsibilities
Key Duties
- Exceptional Customer Service: Serve customers with speed, confidence, and warmth–making them feel valued from the moment they enter the store.
- Driving Sales: Ambassadise M&S Food products, recommend new offerings, and boost sales through proactive engagement.
- Retail Operations: Assist with stocking, shelf-ending, and maintaining cleanliness, ensuring the store operates efficiently.
- Digital Tools: Utilise our digital systems (Sparks and in-store devices) to streamline the shopping experience and assist customers in real-time.
- Adaptability: Work across multiple areas of the store, reacting to shifts in demand—lingering in busy zones, take turns, or support checkout.
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Core Attributes
- High-Pressure Thrivers: Be sharp and focused—customers won’t wait, and you’ll deliver fast, friendly, and accurate service even at peak times.
- Go the Extra Mile: Always put the customer first, going above and beyond to meet their needs.
- Team Player: Ensure a positive, high-energy store environment, supporting colleagues to deliver a seamless shopping experience.
- Digital Confidence: Be comfortable using our in-house tools and technology to enhance efficiency and responsiveness.
- Flexibility: Embrace varied tasks and shifts, as no two days in retail are alike.
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Requirements
Essential
- Enthusiasm & Resilience: A can-do attitude, thriving in a fast-paced, demanding role.
- Customer Focus: Proud of M&S products, eager to engage customers and recommend new offerings.
- Teamwork: Willing to contribute to a collaborative, energetic team environment.
- Adaptability: Open to working across different departments and operations modes.
- Presentable Appearance: Maintain high standards of personal presentation (uniform/T shirt provided).
Preferred
- Experience in food retail, hospitality, or customer-facing roles—though we welcome new talent!
- Interest in food trends and the M&S brand proposition.
Why Apply?
This isn’t just a job—it’s an opportunity to shape your future in a fast-growing, respected brand. If you’re someone who lives and breathes customer service, loves the pace of retail, and is looking for a role where you can really shine, we want you on our team.
Ready to take on the challenge? 🚀 Take Your Marks – apply today!
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