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Marks and Spencer

Customer Assistant - Food - Inverness

Inverness
Posted 6 days ago
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Customer Assistant - Food - Inverness

Customer Assistant (Food Section) – MARKS & SPENCER

Work Pattern

The role operates across two flexible weekly patterns:

  • Week 1

    • Monday: 5:00 AM – 1:00 PM
    • Tuesday: 5:00 AM – 1:00 PM
    • Wednesday: 5:00 AM – 1:00 PM
    • Friday: 5:00 AM – 1:00 PM
    • Saturday: 5:00 AM – 1:00 PM
  • Week 2

    • Sunday: 5:00 AM – 1:00 PM
    • Monday: 5:00 AM – 1:00 PM
    • Wednesday: 5:00 AM – 1:00 PM
    • Thursday: 5:00 AM – 1:00 PM
    • Friday: 5:00 AM – 1:00 PM

Under 18 Disclaimer

This role requires working very early mornings, so we cannot consider applicants under the age of 18. This complies with health and safety legislation to ensure workplace safety.

Additionally:

  • An **unsocial hours premium of +£3.00/hour applies only to shifts worked between 10:00 PM and 6:00 AM.

About the Role

Join M&S as a Customer Assistant in the Food section, where you’ll be at the forefront of the UK’s fastest-growing retailer. We’re not just looking for someone to restock shelves—we need down-to-earth, resilient team members who:

  • Thrive under pressure
  • Deliver five-star customer service at speed
  • Embrace transformation andMeet escalating customer demand with energy and commitment
  • Take pride in your knowledge of M&S Food products
  • Push boundaries by confidently recommending and selling new products

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Graduate Consultant — 2026 Scheme

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£35,000/yr

Why you're a good match

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Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

You’ll be a brand ambassador determined to raise the bar—ensuring every customer feels valued. At M&S, high-pressure environments are no barrier: stay agile, driven, and ready to Go Above & Beyond.

Core Responsibilities

  • Selling & Servicing Customers: Provide quick, efficient, and exceptional service at every interaction.
  • Product Expertise: Become knowledgeable about M&S Food offerings to confidently recommend products.
  • Store Operations: Fast, focused execution—whether stocking shelves, filling orders, or assisting busy customers.
  • Sales Growth: Support the team in driving sales, converting footfall into purchases.
  • Digital Proficiency: Utilise M&S digital tools, such as Sparks (inventory system), and in-store technologies for a smoother customer experience.
  • Teamwork: Collaborate seamlessly with high-energy teams to deliver a cohesive, fast-paced shopping experience.
  • Adaptability: Flex across multiple store tasks, meeting variable demands—with enthusiasm.

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Requirements & Skills

We’re looking for self-starters who: ✅ Are digitally confident ✅ Can work independently and remain sharp under pressure ✅ Maintain a customer-first mindset ✅ Bring flexibility and a positive attitude ✅ Have experience in retail or fast-paced environments, though not essential

No experience? No problem. We provide full training, but passion for customer service and aspiration for growth are non-negotiable.


Why This Role?

This is more than a part-time position—it’s an opportunity to build your career, work alongside a true high-performing team, and make a difference day in and day out.

Whether you’re looking for early-morning shifts with premium pay or a chance to progress with one of the UK’s most beloved retailers, M&S offers a supportive, growth-driven environment.


Ready to Take the Marks?

If you’re ready to go the extra mile, we’re waiting to hear from you. Apply today and join a team that doesn’t just meet expectations—they exceed them.

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Skills

Customer Service
Teamwork
Digital Tools
Sales
Flexibility
Resilience
Product Knowledge
High Pressure Environment

Location

Inverness, Scotland, United Kingdom

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