Marks & Spencer
Customer Assistant - Food - Launceston Simply Food
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Customer Assistant (Food Section) - Marksf & Spencer
Work Pattern Week 1
- Wednesday: 14:00 – 22:00
- Saturday: 14:00 – 22:00
Week 2
- Sunday: 07:00 – 16:45
- Wednesday: 14:00 – 22:00
Hourly Rate: £12.60 per hour (increasing to £13.41 per hour from 1st April 2024)
About the Role
Join M&S as a Customer Assistant in our Food section, where you’ll be at the forefront of the UK’s fastest-growing retailer. This is not just a role about restocking shelves—we’re looking for down-to-earth, customer-focused colleagues who thrive in fast-paced, high-pressure environments and embrace transformation.
We’re recruiting passionate individuals who take pride in expert knowledge of M&S Food products and are ready to go the extra mile, day in and day out, to meet strong customer demand.
As a resilient, committed brand ambassador, you’ll:
- Confidently recommend and sell our newest products
- Deliver remarkable customer service
- Ensure every shopping experience feels valued and exceptional
At M&S, customer expectations are high—and you’ll step up to meet them. Stay sharp, fast, and focused during peak times, go above and beyond to service and sell, and drive sales growth. Colleagues like you have the opportunity to make a real difference.
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Key Responsibilities
Customer Experience
- Serve customers efficiently at the shop floor and service points
- Provide proactive recommendations, understanding customer needs and elevating the shopping experience
- Uphold five-star service standards, reflecting a brilliant brand legacy
Retail Operations
- Maintain a clean, tidy, and well-stocked store
- Monitor and achieve daily sales targets, promotions, and growth opportunities
Digital Engagement
- Utilise digital tools like the Sparks App and in-store devices
- Enhance customer experience through seamless digital service
Team Contribution
- Maintain a positive, high-energy team atmosphere
- Be flexible and adaptable to varying store demands
Key Accountabilities
You’ll be responsible for:
- Efficiency: Serving customers in a fast and friendly manner
- Stock Management: Ensuring shelves are fully stocked and well-organised
- Sales Targets: Driving performance through promotions and customer engagement
- Product Expertise: Confidently promoting M&S Food products
- Digital Training: Leveraging retail tech innovations to improve service
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Key Capabilities We Look For
You should have (or be willing to develop):
- Exceptional customer service skills with a strong people focus
- The ability to deliver high-quality work with meticulous attention to detail
- Willingness to act on and request feedback for continuous improvement
- Time-management and workload efficiency
- Strong verbal and written communication abilities
- Adaptability to quickly adjust to changing situations
- Active listening and relationship-building
- A good digital capability to navigate retail technology
Why Join M&S?
M&S is leading the greener, digital-era of retail, embracing innovation to surprise and delight customers every day.
Our Commitment:
- At the heart of our mission is inclusivity and equality
- Fair and transparent recruitment, with flexible working options
- Reasonable adjustments supported throughout the hiring process
If you love fast-paced environments, enjoy connecting with customers, and are ready to drive retail transformation, we want you.
Become a marksandspencer brand ambassador today!
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