Marks and Spencer
Customer Assistant - Food - Norwich
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Customer Assistant - Food - Norwich
Customer Assistant (Food Section) – Mark & Spencer
Work Pattern
Sunday: 22:00—06:00 Monday: 21:00—06:00 Tuesday: 22:00—06:00 Wednesday: 22:00—06:00
Please note: The £3.00/hour unsocial premium is applicable only for hours worked between 22:00—06:00.
Under 18 Disclaimer
This night-working role cannot be accommodated for applicants under the age of 18. This restriction ensures compliance with health and safety legislation to safeguard all colleagues.
About the Role
Join Marks & Spencer as a Customer Assistant in the Food section, at the heart of the UK’s fastest-growing retailer.
This isn’t just about stocking shelves—we’re looking for down-to-earth team members who thrive under pressure, deliver five-star service, and champion our retail transformation.
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You’ll be a passionate brand advocate, eager to showcase our M&S Food products and drive sales with confidence. Every customer interaction counts—be prepared to go above and beyond, delivering remarkable service that Eastworth values their time with us.
Key Responsibilities
- Selling & Recommending: Knowledgeably promote and sell the latest M&S Food products with enthusiasm.
- High-Pressure Service: Maintain focus and speed during peak store hours, ensuring Customers leave satisfied.
- Digital Proficiency: Utilise tools like ‘Sparks’ and in-store devices to enhance product availability and customer convenience.
- Team Collaboration: Foster a positive, high-energy team atmosphere, supporting colleagues to deliver flawless service.
- Flexibility: Adapt seamlessly across store departments as demand evolves—no two shifts are alike!
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Required Skills & Attributes
- Resilience & Commitment: Ready for prolonged shifts with consistent performance under pressure.
- Customer Focus: Agile, proactive, and solutions-minded for resolving issues in real time.
- Digital Readiness: Comfortable with retval technology and in-store operational systems.
- Team Spirit: Willingness to collaborate, learn, and support colleagues actively.
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