Marks & Spencer
Customer Assistant - Food - Redlands Poole
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Customer Assistant - Food - Redlands Poole
Customer Assistant | Food Section – Marks & Spencer
About the Role
Join Marks & Spencer as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure and deliver five-star service while embracing the transformation driving innovation at M&S.
You’ll be a resilient and committed brand ambassador, confidently recommending and selling our newest products while ensuring every customer feels valued. This role is for those who go above and beyond in a high-pressure environment, staying sharp, fast, and focused during peak times.
Locations & Working Pattern
Your shifts will vary, ensuring a dynamic and adaptable approach is essential:
Week 1
- Sunday: 05:45 – 11:45
- Tuesday: 03:45 – 10:00
- Saturday: 10:00 – 15:00
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Week 2
- Wednesday: 03:45 – 10:00
- Thursday: 10:00 – 15:00
- Saturday: 06:45 – 10:00
Key Responsibilities
- Sell and recommend M&S Food products with expertise and enthusiasm.
- Provide five-star customer service, ensuring every customer feels valued.
- Fill shelves, leading inventory management to meet strong demand.
- Utilise digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
- Contribute to a high-energy team environment, supporting colleagues and driving seamless customer experiences.
- Adapt flexibly across the store, catering to varying operational demands.
Essential Requirements
- Digital confidence essential (ability to efficiently use digital tools).
- Strong customer service and communication skills.
- Commitment to a fast-paced, high-pressure environment.
- Resilience, adaptability, and teamwork mentality.
- Willingness to go the extra mile for both customers and colleagues.
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About M&S
Marks & Spencer is revolutionising retail to lead the industry into a greener, speedier, and more inspiring digital era. Join us for the most exciting opportunities yet, and join the journey toward a new retail era, exciting innovation, and growth.
Transforming the UK's leading high street apparel and beauty retailer requires passionate, innovative people—we’d love for that to be you!
Inclusion, Diversity & Equal Opportunities
M&S is committed to inclusivity and equal opportunities. We are an active diverse and inclusive employer, and we welcome conversations about smart/flexible working arrangements.
We are sweeping our industry apart, and we’re ready for you.
Take Your Marks—apply today!
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