Marks and Spencer
Customer Assistant - Food - Stratford Upon Avon
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Customer Assistant - Food - Stratford Upon Avon
Customer Assistant – M&S Food Section
Under 18 Disclaimer
This role involves working early mornings, meaning we cannot consider applications from candidates under the age of 18. This satisfies health and safety legislation to safeguard our teams in-store.
Working Pattern
- Tuesday 05:30–09:30
- Wednesday 05:30–09:30
- Thursday 05:30–09:30
- Friday 05:00–09:00
- ** Saturday** 05:00–09:00
Note: An unsocial premium of £3.00/hour applies to any shifts worked between 22:00–06:00.
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section. You’ll form part of the UK’s fastest-growing retailer, lending your expertise at the forefront of frontline service.
We’re not just looking for individuals to stock shelves—we need resilient brand ambassadors who thrive in high-pressure environments, delivering exceptional service at breakneck speed. Our Customer Assistants are dynamic and proactive, ready to push boundaries in training, operation, and product knowledge to meet soaring customer demand.
- Contribute to sales growth by confidently recommending and selling our newest M&S Food products.
- Elevate the customer experience through outstanding service, leaving shoppers feeling truly valued.
- Work in a fast-paced, high-pressure setting, staying agile and focused during peak periods.
- Assist with displaying, shelving, and restocking inventory whilst upholding high standards.
- Key focus: customer retention through outstanding product knowledge and sales pitch.
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Key Responsibilities
Frontline Service Excellence
- Deliver five-star customer service with a customer-first mindset.
- Handle promotions confidently, highlighting value and increasing basket size.
- Resolve customer enquiries effectively, using product knowledge to address concerns.
- Adhere to M&S Brand Core, reinforcing its reputation for quality.
Upskilling & Sales Growth
- Train bravely and independently on new products or product launches.
- Drive revenue by upselling or cross-selling to enhance basket value.
- Embrace innovation across our digital tools and technologies.
Operations & Teamwork
- Perform display and visual merchandising tasks with precision.
- Adhere to safety, hygiene, and anti-food waste guidelines.
- Maintain a positive work culture, offering ongoing support within the team.
- Collaborate in a networked environment across the store—adapt to varied tasks.
Digital Proficiency
- Utilise digital tools, such as the Sparks App and in-store stock/data systems, effortlessly.
- Optimise customer time in store, ensuring seamless order fulfilment and product availability.
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What You’ll Bring
- High energy levels—able to sustain pace without compromising attention to detail.
- Digital confidence—spontaneous with data inputs, scanning, and digital record-keeping processes.
- Customer focus—listening actively to understand and address customer needs.
- Team player—able to lift others whilst uplifting the collective team spirit.
- Adaptability—no two days in retail are identical, and flexibility is your strength.
- Commitment—ready to engage consistently, busy period and slow slot alike.
- Product curiosity—keen to deepen knowledge around M&S Food and starter sectors.
Benefits & Professional Development
- Be part of a world-famous brand and enjoy being a customer service role with real impact.
- Gain exposure to industry shifts and move into progressive team supervisor roles with experience gained.
- Invest in your future: professional upskilling and training opportunities regularly available.
- Earn an added unsocial premium for early-shift commitment.
Unsuitable Role If…
❌ Seeking a 9-5 schedule or week–day focused role. ❌ Unable to retrieve and process knowledge under pressure. ❌ Procrastinating in a rapid-paced environment.
At M&S, customers do not wait—and neither do we. Are you ready to take your marks and step up? Apply today!
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