Marks & Spencer
Customer Assistant - Food - West Cornwall
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Assistant - Food - West Cornwall
Customer Assistant (Food Section) – Marks & Spencer
We’re looking for resilient, passionate and high-energy individuals to join our team as Customer Assistants in the Food section. This is a frontline role where you’ll be at the heart of our fast-paced retail environment, making a real impact every day.
Key Responsibilities
- Package up and sell a wide range of M&S Food products, from make & bake to premium selections—helping customers discover new favourites while delivering exceptional service.
- Work fast-paced, high-pressure shifts, ensuring we meet strong customer demand with agility and precision.
- Provide digital-enabled service using tools like our Sparks App and in-store devices to streamline customer experience, reducing wait times and improving satisfaction.
- Support customer recommendations and upselling by sharing product insights, driving sales and fostering brand loyalty.
- Be adaptable, acting as a team leader on some days to support colleagues and maintain a seamless, positive working environment.
- Cover multiple store sections, from food prep to customer checkouts, helping drive growth during busy periods.
- Embrace a greener, more digital future as we transform our operations—helping customers discover eco-friendly and innovative products effortlessly.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Criteria
✅ Passion for our customers and pride in the M&S brand – You believe in a five-star shopping experience; you’ve got a can-do attitude. ✅ Strong work ethic and resilience – You thrive under pressure and approach every challenge with energy. ✅ Digital confidence – Developing skills in tools like the Sparks App isn’t a barrier; you’re willing to learn and grow. ✅ Team player – Effective collaboration is key; a strong sense of camaraderie makes our stores buzz. ✅ Flexibility and adaptability – No two shifts are the same; you handle fast-paced environments with ease. ✅ Core Tech Skills (Tech Ready Apprenticeships) – Coding Fundamentals
❌ Minors are not eligible. Under 18 disclaimer We can’t accept applications from anyone aged under 18 to comply with workplace safety legislation and ensure all colleagues remain safe.
*Note: A +£3.00 per hour unsocial rate applies for all shifts between 10pm–6am.
Work Pattern (Rotating Week Shift)
Week 1
- Sunday: 06:00–11:00
- Monday: 05:00–10:00
- Friday: 05:00–10:00
- Saturday: 05:00–10:00
Week 2
- Sunday: 06:00–11:00
- Wednesday: 05:00–10:00
- Friday: 05:00–10:00
- Saturday: 05:00–10:00
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Schedule aligns with high customer demand to elevate efficiency and service.
Reasons to Join M&S
Transforming Retail Together
M&S is leading the way in speed, sustainability and digital innovation. By embracing these changes, you’ll help shape the UK’s fastest-growing retailer—and get at the forefront of a fresh era of retail, day in, day out.
Impactful Opportunities
- Helping call out to our customers and build a culture of retail success.
- Developing skills in a fast-paced environment through professional growth.
- Seeing your direct contribution to driving sales, reducing wait times and creating memorable experiences.
Diversity Inspired & Equal Opportunity
We’re committed to an Inclusion, Diversity, and Equal Opportunities Policy. Every member of our team plays a crucial role, and we’re keen to foster smart flexibility in our workplace. Join us and find your brand voice at M&S.
Are You Ready?
Proven success in retail service? Eager to stay one step ahead with cutting-edge tech and fresh ideas? Bring your energy and passion to help push boundaries and make every customer feel valued—their shine is our mission.
Take Your Marks – #M&SComesToYou
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location