Marks and Spencer
Customer Assistant - Food - West Cornwall
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Customer Assistant - Food - West Cornwall
Customer Assistant (Food Section) – Mark & Spencer
Work Pattern
Week 1
- Sunday: 0600–1100
- Monday: 0500–1000
- Friday: 0500–1000
- Saturday: 0500–1000
Week 2
- Sunday: 0600–1100
- Wednesday: 0500–1000
- Friday: 0500–1000
- Saturday: 0500–1000
"Under 18 disclaimer"
This role involves early working hours. As part of our commitment to health and safety, we cannot consider applicants under the age of 18.
Please Note: Additional pay (£3.00 per hour unsocial premium) is applied to hours worked between 22:00–06:00.
About the Role
Join Mark & Spencer (M&S) as a Customer Assistant in our Food section. This role places you at the forefront of the UK’s fastest-growing retailer—we need more than just stock-walkers.
We’re looking for resilient, service-driven team players who thrive in fast-paced environments and take pride in delivering outstanding experiences.
This isn’t just about filling shelves. You’ll be an ambassador for our brand, enthusiastically showcasing our food products, guiding customer choices, and driving sales growth.
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Imagine:
- Confidently recommending new products to customers
- Adapting quickly when store demand spikes
- Using our digital tools (e.g. Sparks App) to ensure customers get what they want, when they want it
You’ll need to embrace flexibility,llen where needed, and support each other to create a seamlessly positive customer journey.
Note: This is a high-pressure role—ideal for those who thrive under demanding conditions and are ready to contribute their limitless energy.
Key Responsibilities
- Provide five-star customer service, ensuring every shopper feels valued and catered to
- Confidently recommend and sell new M&S Food products, utilising product knowledge
- Operate digitally, using apps/devices (e.g. Sparks) to maintain accurate inventory and order fulfilment
- Maintain a fast-paced, energetic cleanliness across the store, including shelves, displays, and checkout areas
- Assist with sales and checkout processes
- Collaborate effectively within the team, supporting colleagues to keep operations flowing smoothly
- Adapt to changing circumstances (e.g. demand peaks) and handle multiple tasks simultaneously
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Requirements
- Must be 18+ (due to early shift timings and compliance with legislation)
- Customer service mentality – unshaken when pressure mounts, focused on delivering an exceptional experience
- Self-driven and resilient – able to tackle multiple tasks efficiently while staying positive
- Digital confidence – comfortable using in-store tech platforms for tasks like ordering and inventory tracking
- Willingness to work across different roles – flexibility to contribute wherever needed, particularly as workload varies
Why This Role?
Become part of Mark & Spencer’s Food journey, where every team member contributes to the latest CRM-store growth story. This is a role for individuals who love the pulsating energy of a busy retailer, where rapid shifts, attention to detail, and adaptability make all the difference.
Join a team that’s not just serving customers but raising expectations. Take Your Marks and apply today!
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