Marks & Spencer
Customer Assistant - Food - West Cornwall
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Customer Assistant - Food - West Cornwall
Customer Assistant – Jobs at M&S (Food Section)
About the Role
Join Marks & Spencer as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We aim for much more than stocking shelves – we want passionate, resilient colleagues who thrive under pressure, deliver outstanding service at speed, and actively participate in our ongoing transformation process.
As a core brand ambassador, you’ll take ownership of elevating our business by:
- Confidently recommending and selling our newest food products
- Delivering exceptional customer service to foster loyalty and repeat visits
- Utilising our digital tools (Sparks App and in-store devices) to streamline seamless shopping experiences
- Flexing between high-stakes tasks such as selling, stocking, serving, and driving sales growth
- Adapting to the dynamic demands of retail with determination—no two shifts will ever repeat themselves.
We need proactive, team-oriented people who stand out in high-pressure situations and treat this role as much more than a job (work as ‘frontline champions’ who make every experience powerful). Being digitally confident isn’t just helpful—it’s essential here.
Key Responsibilities
- Frontline Service Excellence: Provide top-tier shopper engagement, selling M&S products with passion while ensuring customer satisfaction every day.
- Food Product Ambarsorship: Build deep knowledge of our latest food launches, pitching them confidently to customers.
- Digital Tool Proficiency: Master our app (Sparks) and in-store tech to optimise inventory, retail tasks, and customer personalisation.
- High-Pressure Adaptability: Balance multitasking—helping customers, filling shelves, managing demand—in fast-paced retail environments.
- Team-Centric Mindset: Foster an energetic, supportive team attitude. Turn challenges into growth and celebrate collective successes.
- Stellar Growth Focus: Manila a positive impact on store performance through consistent hustle, service innovation, and bespoke customer solutions.
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Work Pattern
Note: This role does not accommodate applications under the age of 18.
Week 1 Schedule
- Tuesday: 0500–1100
- Wednesday: 0500–1100
- Friday: 0500–1100
- Saturday: 0500–1100
Week 2 Schedule
- Monday: 0500–1000
- Tuesday: 0500–1000
- Friday: 0500–1000
- Saturday: 0500–1000
Important:
The £3.00 per hour unsocial working premium is added only for shifts worked between 22:00–06:00.
Requirements & Aptitudes
Qualities We Seek
✅ A relentless work ethic & composed performance in chaotic environments ✅ A customer-first mindset with genuine desire to leave exceptional impressions ✅ Strong digital literacy for seamless Spark App and device operation ✅ Adaptability to shift from serving to stocking to sales throughout the day ✅ Passion for M&S Food—truly getting behind our products and launching them with energy
About the Role Policy
This role is not for volunteering commitment or grit: You’ll face oversight to uphold the high standards of retail excellence demanded by M&S. If you’re eager to:
- Roll up sleeves (literally and metaphorically)
- Embrace the pressure
- Deliver unstoppable service
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About M&S: Why Join Now?
Transformation Done Right. At Marks & Spencer, we’re revolutionising retail—pushing boundaries toward a greener, fast-forward, digitally inspired era. This transitional period requires your fresh perspective.
Why This Role Matters
- An Energy for Impact: You’ll directly contribute to our next retail pivots, inventing innovative new in-store/customer experiences daily.
- Ambitious colleagues meet fierce demands: A culture that convenes ambition with clear intent—no half-hearted entries.
- Retail’s New Playground: We’re changing customer expectations—your role in that story is immediate. Bring bold ideas alongside sweat equity.
Culture & Values
- Inclusion, Diversity, Equality: We’re determined to mirror our proud workplaces with equality and transparency.
- Work Life Potential: With genuine interest, we welcome conversations about smart/flexible work arrangements.
- High-Energy Team Synergy: The greater we support each other, the sharper we operate—but we need your proactive hunger too.
Ready to Turn Marks Into Marks?
If you’re ready to step into retail innovation, embody our spirit, and help us shock-and-awe our customers—day after day, we want you in our team!
Take ‘Your Mark’ on the future of retail by applying today. This job’s not for the merely here—it’s an invitation to stay.
M&S is aiming higher than yesterday. Join us.
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