Marks and Spencer
Customer Assistant - Food - West Park Darlington
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Customer Assistant - Food - West Park Darlington
Customer Assistant – Food Section
About the Role
Join M&S as a Customer Assistant in our Food section, where you’ll be right at the frontline of the UK’s fastest-growing retailer. We need down-to-earth, resilient, and service-orientated colleagues who thrive under pressure, live by our values, and are excited by transformation Head out with Fridays pioneering Food listens and sells our newest food products, all while delivering an exceptional customer experience.
Do you love challenging fast-paced shift, providing five-star service or embracing diversity with a smile? Then this could be the role for you.
This is a frontline role – it’ll be a shift under your belt, fast-paced environment. Without fast paced, no two shifts will ever be the same**. Earn you ready for it?
Work Pattern
Week 1
- Sunday: 12:00–20:00
- Monday: 14:15–22:15
- Thursday: 05:15–13:15
- Friday: 05:15–13:15
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Week 2
- Monday: 14:15–22:15
- Tuesday: 14:15–22:15
- Friday: 05:15–13:15
- Saturday: 13:15–22:15
Key Responsibilities
- Be passionate about M&S Food—knowledgeable about our products and proactively recommend new offers
- Sell new and existing food products confidently while upholding our brand standards
- Deliver five-star customer service in a fast-paced, high-pressure environment
- Operate digital tools (Sparks, in-store devices) effectively to enhance the shopping experience
- Ensure smooth restocking, shelf replenishment, and customer assistance
- Embrace flexibility—be able to adapt to different store tasks in demand
** Under 18 Disclaimer**
This role requires late-night and early morning shifts, and so unfortunately we cannot accept applications from those under 18. This is required by health and safety legislation to ensure a safe environment for all colleagues.
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Essential Skills & Qualities
- Pride in service – you go above and beyond to ensure every customer feels valued
- Digital confidence – comfortable using M&S digital tools to improve customer experience
- Resilience and commitment – stay sharp and deliver excellent service under pressure
- Team player attitude – supportive of colleagues and fosters a high-energy team environment
- Flexibility – able to handle varied tasks across the store, adapting quickly to demand
Why Join M&S?
Be part of the team that helps shape the future of retail. Take Your Marks – apply to begin your journey and join us in driving growth, selling with purpose, and turning every interaction into a memorable experience.
Do you think you’re ready? Welcome to the team! 🚀
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