Marks and Spencer
Customer Assistant - In-Store Bakery - Kingsley Village
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Customer Assistant in the Bakery – Hourly Role
Location: M&S Retailer Type: Full-Time (Flexible Week Pattern)
Work Pattern
Week 1
- Sunday: 08:15 – 17:15
- Tuesday: 14:30 – 20:30
- Wednesday: 11:15 – 17:00
- Thursday: 05:00 – 11:00
- Friday: 15:30 – 20:30
Week 2
- Monday: 14:30 – 20:30
- Tuesday: 10:00 – 16:00
- Wednesday: 05:00 – 12:00
- Friday: 15:30 – 20:30
- Saturday: 09:00 – 17:00
NB: This role includes unsocial hours. + £3.00 p/h premium is added for shifts worked between 22:00–06:00.
Under 18 Disclaimer
Due to the use of specialist cutting equipment, we are unable to accept applications from individuals under the age of 18, in compliance with health and safety regulations. The workplace safety of all colleagues is our priority.
About the Role
Join M&S as a Customer Assistant in the Bakery, working at the forefront of fresh produce, where precision and high standards are non-negotiable. We’re looking for passionate food lovers who excel under pressure and are committed to delivering excellence every shift.
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In this role, you will be:
- A hands-on brand ambassador, embodying the M&S quality and energy
- Hands-up, ready-to-go, delivering hot bread, fast service, and bespoke customer experiences
- A drive-thru or counter specialist—moving quickly, harmonising speed with safety, and ensuring freshness and availability at all times
What We Ask From You
Responsibilities
✅ 24/7 Freshness: Maintain our bakery’s impeccable quality, keeping shelves fully stocked and customers delighted. ✅ High-Pressure Performance: Work efficiently in fast-moving environments, balancing speed with accuracy – exceeding our five-star benchmark. ✅ Commitment to Food Safety: Follow strict hygiene protocols while working with bakery equipment and fresh produce. ✅ Stakeholder Engagement: Collaborate with colleagues on the shop floor to achieve goals and uphold our standards – shifting roles flexibly when necessary. ✅ Advocate for M&S: Represent the brand confidently; embrace challenges, deliver with enthusiasm, and beacon the energy that keeps our customers smiling.
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What You Bring
🔹 Attention to detail & diligence – crafting every bag of bread to the highest standard 🔹 Physical stamina – stamina, agility, and the want to pull long shifts with determination 🔹 Customer-centric mindset – a part of the team but making every encounter unforgettable 🔹 Love for food – a core part of your identity as a Customer Assistant—bread purists and bun lovers, we’re looking at you! 🔹 Vertical integration – experience in retail and food handling (especially at a quick pace) is considered a major asset.
Why This Role?
- Purposeful impact – every action you take makes a real difference.
- Developing foundational skills – a great way to launch a career in retail, food service, or hospitality.
- Connect with your M&S community – empathise with our values and connect with fellow colleagues eager for growth.
This is fast, frontline retail at its best – can’t wait? Take Your Marks and apply today!
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