Marks & Spencer
Customer Assistant - Instore Bakery - Liverpool One
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Customer Assistant - Instore Bakery - Liverpool One
Customer Assistant (Bakery) – M&S
Work Pattern
- Tuesday: 05:00–12:00
- Thursday: 13:00–21:00
- Saturday: 05:00–12:00
Under 18 Disclaimer
This role involves specialist cutting equipment and is not open to applicants under the age of 18, in line with health and safety legislation to ensure workplace safety.
Note: A +£3.00/hr unsocial premium applies to hours worked between 22:00–06:00.
About the Role
Join Marks & Spencer as a Customer Assistant in our Bakery, bringing fresh produce to life with precision and passion.
You’ll be a hands-on brand ambassador, driving excellence in food quality, safety, and customer service. Shifts are action-packed, fast-paced, and demand attention to detail—keeping our bakery running smoothly, even during peak demand.
Your role includes:
- Supplying hot bread and supporting seamless bakery operations.
- Maintaining hydration, efficiency, and speed under strict deadlines.
- Collaborating with team members to uphold the highest standards.
- Adapting to retailer needs with agility, ensuring excellent service daily.
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Key Responsibilities
- Operate at speed while ensuring food safety, freshness, and quality.
- Balance demand—stock shelves, manage customer expectations, and protect M&S’s reputation for excellence.
- Lift and position items of varying weights (awkward and heavy items handled safely, where appropriate).
- Stand for extended periods and work at height in stores with limited floor space.
- Give exceptional customer service with politeness and resilience.
- Embrace flexibility—adjust to shift patterns, fill gaps, or cover other roles when needed.
- Embrace physical effort—long shifts in a fast-paced environment.
Requirements
- Age: Over 18 (compliance with health & safety regulation).
- Passion for food and services with a strong work ethic.
- Confidence in high-pressure environments with a customer-first mindset.
- Physical ability to stand, lift, and move efficiently for long periods.
- Team player attitude with a willingness to adapt.
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Benefits & Why M&S?
- Dynamic Industry Transformation: Help shape the future of retail innovation with M&S’s next-generation digital experiences.
- Inclusion & Diversity: We foster a trusted, diverse workplace with strong Equality of Opportunity principles.
- Excitement & Impact: Join a brand that surprises customers daily with exceptional service.
Pro Tip: At M&S, customers don’t wait—you must too. If you thrive on speed, precision, and teamwork, apply now and “take your marks” for your future at Marks & Spencer.
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