Lidl GB
Customer Assistant
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Customer Assistant
Customer Assistant – 30 hour contract (£13.45 - £14.45 p/h)
Summary
- Pay: £13.45 - £14.45 per hour (worker bonus available)
- Rate for bank holidays: £2.00 extra per hour
- Rate for nights: £3.50 extra per hour
- Hours: 30-hour contract across various shifts
- Holiday: 30-35 days’ leave (pro rata)
- Benefits:
- 10% in-store discount
- Pension scheme
- Enhanced family leave
- Long service award
About the Role
At Lidl, we thrive as a collaborative, determined team. Our Customer Assistants keep stores running smoothly, serving customers, restocking shelves, maintaining tidiness, and ensuring a great shopping experience.
Every shift is unique—no two days are the same. Whether it’s handling customer queries, operating checkouts, or stocking the bakery, you’ll be valued for your proactive approach.
We offer genuine progression opportunities: with training, you could become a Freshness, Non-Food, or Bakery Specialist.
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Responsibilities
- Be the go-to expert for customers with product questions and requests
- Handle deliveries efficiently as they arrive in store
- Deliver uncanny customer service, ensuring every shopper feels valued
- Proactively keep the bakery section stocked with fresh goods
- Organise and merchandise middle aisles of Non-Food products with precision
Requirements
You’ll need:
- Experience thriving in a fast-paced retail environment
- Top-tier customer service skills
- Flexibility to adjust start/finish times based on store needs
- A resilient mindset for shifting priorities
- Drive and dedication to help the store succeed
- A warm, friendly demeanour that encourages teamwork
- A smile that reflects our welcoming, inclusive culture
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Perks & Benefits
- Pay increase for bank holidays & night shifts
- 2½ weeks (30-35 days) annual leave (pro-rated)
- 10% discount on all in-store products
- Pension scheme backing your long-term goals
- Enhanced family leave for work-life balance
- Long service awards for loyalty and hard work
Application Note
"AI tools can help prepare for interviews—but remember: Our team spots authentic applicants. Your best chance is to showcase your own voice."
Our Commitment
Lidl is an equity and inclusion employer. We celebrate diversity and welcome applicants from all backgrounds. Grow with us in a fair, supportive workplace.
Ready to make a difference? Apply now!
⚠️ Important: Employment is conditional on satisfactory references and, if required, a Disclosure and Barring Service (DBS) check.
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