Morrisons
Customer Assistant - Online
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Customer Order Picker & Packer – Online Team ⭐
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.
About the Role
You’ll work in a fast-paced, structured environment, where clear routines and timed activities help keep everything running smoothly. Our goal? Ensuring customers get what they need, when they need it.
Using in-store technology, you’ll:
- Accept orders
- Locate products efficiently
- Prepare shipments with speed and care
It’s fast-paced, structured work that makes a real difference to our customers. Plus, you’ll get opportunities to support other areas of the store, such as Replenishment and Customer Service, depending on daily needs.
Core Responsibilities
✔ Picking and packing orders with accuracy and speed ✔ Using in-store tech systems to process orders efficiently ✔ Supporting broader store operations as required ✔ Maintaining a customer-first approach in all tasks
Perks & Benefits
✅ Fully flexible shift patterns ✅ Six weeks holiday (including bank holidays) ✅ 15% discount in our supermarkets and convenience stores from day one ✅ Additional 10% discount card for a Friend or Family member ✅ Career progression and development opportunities ✅ Subsidised in-store café or shop floor ranges ✅ Competitive pension and life assurance ✅ Healthcare & wellbeing benefits, including Aviva Digital GP ✅ Morrisons MyPerks – discounts on high street shops, cinemas, gyms & more ✅ Optional Payroll charity donations ✅ Family-friendly policies, including:
- 26 weeks maternity and adoption leave
- Neonatal and fertility leave
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About You
We’re looking for outstanding team members—people as passionate about customers as we are. Here’s what we value:
✔ A helpful, friendly approach ✔ Active and hands-on working style ✔ Strength to thrive in a busy, fast-paced environment ✔ Ability to safely use equipment and follow processes ✔ Customer service mindset with a knack for resolving queries
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Note: We only recruit individuals over the school-leaving age. Some roles require you to be over 18 due to health and safety.
Next Steps
🚀 Apply now—it takes just a couple of minutes to join our team. We’ll be in touch soon, so stay tuned to your phone and emails.
At Morrisons, we’re committed to a fair and inclusive recruitment process. For help, visit our FAQs or request reasonable adjustments at any stage.
About Us
We’re total foodmakers, here to provide a great shopping experience our customers won’t find anywhere else.
As one of the UK’s largest supermarkets, we offer: ✅ Great value for money ✅ Unrivalled freshness—we prepare more in-store food than any other supermarket! ✅ Over 11 million customers served weekly
We’ve got roles for all skill levels, from fresh food production to customer service. Whether you’re ready to make fresh food or serve our customers, we’d love you to meet us—we’re Foodmakers & Shopkeepers!
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