Morrisons
Customer Assistant - Online
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Join Our Online Team – Pick, Pack & Deliver Orders
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.
You’ll work in a fast-paced, structured environment with clear routines and timed activities, ensuring our customers always get exactly what they need—when they need it.
Using in-store tech, you’ll accept orders, locate products efficiently, and prepare them quickly and carefully. This hands-on role makes a real difference for our customers while being part of a busy, organised team.
You’ll also support other store functions, from Replenishment to Customer Service, as needed.
Why Work Here?
Flexible & Rewarding Benefits
- Fully flexible shift patterns – fit work around your life
- Six weeks holiday entitlement (including bank holidays)
- 15% discount in our supermarkets and convenience stores from day one
- Additional 10% discount card for a Friend or Family member
- Career progression & development opportunities
- Subsidised in-store café or shop floor ranges
- Competitive pension & life assurance
- Healthcare & well-being benefits, including an Aviva Digital GP
- Morrisons MyPerks with discounts at high street shops, cinemas, gyms and more
- Optional payroll charity donations
- Flexible family-friendly policies, including:
- 26 weeks maternity and adoption leave
- Neonatal and fertility leave available
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About the Role
We’re looking for people who truly care about our customers—just like we do.
Paying Attention to Detail
You’ll ensure every order is accurate, timely and ready for dispatch.
Fast-Paced but Organised
Working efficiently in a structured environment means our customers never have to wait long for their orders.
Helping Others Too
Depending on needs, you may assist in Replenishment, Customer Service, or other store tasks.
Someone Like You…
Here’s what we look for in our team:
- Helpful and friendly – putting customers first
- Hands-on and active – enjoys staying busy
- Works well under pressure – thrives in structured, fast-paced environments
- Tech-savvy – comfortable using in-store equipment and adhering to processes
- Customer-focused – loves helping and resolving queries
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Note: We recruit individuals only over the school leaver age and some roles require you to be over 18 for health and safety reasons. For more details, visit our official guidance page.
What’s Next?
- Click Apply – it only takes a couple of minutes!
- Stay tuned – we’ll contact you quickly via phone or email.
At Morrisons, inclusion and fairness matter. Visit our FAQs page for common questions, including how to request reasonable adjustments. Let us know how we can support you throughout the process.
About Morrisons
We’re more than just supermarket giants—we’re Foodmakers and Shopkeepers, committed to giving customers fresh, high-quality food at great value.
11 million+ customers rely on us weekly, and we prepare more fresh produce in-store than any other supermarket. From serving customers brilliantly to making the freshest food, we’d love you to play your part.
Whether your passion is helping others, staying active, or giving people fresh, great-value food—we’re open to meeting new talent.
Come join our team, because at Morrisons, every role makes a difference!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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